Pho Ha — Restaurant in Brea

We've been coming Pho Ha, 1619 E Imperial Hwy, Brea, CA 92821, since 2006 whenever we do not want drive to Westminister.

Recently there are new service staff and it has not been the same, the services are worse.

Specifically on Tuesday 11-8-2022, we went there for a meal. The server which we do not know his name, he is the short short man who was very rude, aggressive, and unprofessional.

We had to wait for some time before we were seated and then waited for a long time to place our order. The short man took our order and my food came out almost completely wrong.

Not only did he not apologize, he was not at all accommodating.

While I was still waiting for the missing meat of my Pho, he suddenly came to my table, rudely yanked my bowl away from me and harshly told me "I overheard that your food was wrong, what is wrong with it, tell me, I will get a new one for you" that was redundant as he already knew what was wrong with my food. I felt that he came back to bully me for complaining.

He sarcastically replied to everything I requested or asked and ignored my requests.

I then requested another server and it's also ignored.

Our meal was extremely unpleasant, we should have left without eating our food, but we didn't and during the entire meal none of the servers came over to check if we need anything at all.

But when I went to the counter to pay, the short man came over quickly and now he suddenly nice to me and asked if everything was ok.

I kept quiet and paid without including a tip, the short man followed me back to our table to check if we left cash tip which we didn't, the short man complained to my partner, but he did not understand the short man.

The short man had the audacity to chase after me to lecture me that I need to tip. I told him "no tip", then he further dictated that I should only order to go. I replied that I will never come back.

We thought that after we were horribly mistreated, we felt that a tip was not deserving.

There are so many Pho restaurants, we would prefer to drive farther than coming back to that place.

The 1 star was required to leave a review, otherwise it would be no star.

We saw many similar reviews about the terrible service at...

Pho Ha: Where the Soup Speaks Louder Than the Service

If you’re looking for warm hospitality, friendly service, and a staff that showers you with compliments—well, keep looking. But if you want a bowl of pho so good it makes you forget that the waiter just grunted at you, Pho Ha is your place.

We ordered the #16 pho with rare steak, and let me tell you, that broth was basically a warm hug for our souls. It came with the perfect lineup of mix-ins—bean sprouts, mint leaves, jalapeños, and a fresh lime to squeeze in, plus all the hoisin, Sriracha, and chili paste you need to turn your bowl into a personal spice experiment. The rare steak was tender, the noodles were on point, and the whole thing was the kind of meal that makes you forgive all sins—including the complete lack of customer service.

We also got an order of spring rolls with peanut sauce, which were fresh and tasty, though we had to remind ourselves that dipping them in the pho would probably be frowned upon (not that anyone here would care).

Now, a heads-up: Their credit card machine was down, so thankfully, we had cash. If we hadn’t, we might’ve been washing dishes in the back—assuming they even let us.

The restaurant was busy, but the food came out fast, steaming, and consistently delicious. Bottom line? If you’re willing to trade warm smiles for warm soup, Pho Ha is totally worth it. Just bring cash, and maybe lower your expectations for human...

Food taste is consistently good. However, Customer Service is sometimes very no good. Dont get me wrong. Owner (Mr) is very hard worker, I can see that. I like this place but i am gonna give critical review for more better service and for more bright future of the restaurant.

I am not looking for great service. I am looking for avg services. No water refills nor table check for what customer needs, after finished my meal I waited at least 10 mins to get a check, and i go to the counter. If it was busy, i get it but so far my experience of restaurant industry. (Today wasn’t.) I aint cheap and I usually give average tip but today i paid no tip. Because my money is hard earned by me. I can’t give someone just like Joe Biden give money on Ukraine.

Hopefully it’s better next time.

I recommend all foods on here. Vietnamness coffee is super strong, if you sensitive. I do not recommend. If you need boost from tired life,...