Panera Bread — Restaurant in Brea

I remember when I worked at Panera there was a huge emphasis on cleanliness, speed of service and professionalism. When I arrived at the store, I ordered on the kiosk and they were dirty. There was filth on the screens. After ordering, I sit down and notice an unkept dinning room. All the tables either had crumbs or sauce or some kind of residue on them. There was a mess at the drink station, a bubbler was leaking. As I wait for my food, which took a long time considering how many orders they had on their screen. The older lady that seems to be the manager or shift supervisor is really loud having a personal conversation with an or the employees. The proximity of the line and the dining room is close, instead of lowering her voice she was talking like she had a megaphone to her mouth. I was surprised that Panera or this location no longer takes the food to your table. When I worked there we took food to the tables and picked up after customers. The service keeps declining and declining. Next thing we are going to have to go back there and make our own sandwich. When I received my order it was poorly put together. There was soup on the side of the bowl. Crumbs all over the napkin, the napkin was wet. The portion sizes have gotten smaller when they were already small to begin with. Overall the place needs some improvement with cleanliness and...

There is a reason for the low scores folks. I don't usually write these kinds for reviews but this one needs to be noted.

My family and I sat down and waited for our order. Given that it was only a shake, coffee, and a regular drink. I was perplexed why it was taking so long. After 15 min of waiting a server or worker approached us while we were sitting on one of the seats and told us that they have a limit to sit inside. WHAT IN THE WORLD?

I have been a loyal Panera Bread customer and subscriber forever and have been going to Panera Bread for years. I've never heard of any rule nor has anyone ever tried to kick me out...even while studying. I told her we were waiting for our drinks and have not been called yet.

Her reply was, "Oh ok. You ordered something?" I said yes. And she didn't even try to help us if it was ready. She walked away so I walked to the counter and had to ask.

That is why this place is getting low scores. For the record, we were all coming back from church and decided to just grab some refreshing drinks.

I'll be going back to my favorite branch in Eastvale!!! I don't think I will go to this...

18 months of wrong orders. Why do I keep coming here? I think it’s like a train wreck that I can’t look away from and I’m addicted to seeing just how they’ll mess up the order. We have a game at home where we predict what will go wrong, and someone can always bid “$1, bob” when we think something new will occur that we’ve never seen…todays problem was they sold me a charger lemonade but didn’t bother to make any…after I pointed it out, the excuse was “our delivery truck is blocking the way for us to get it made this morning.” that didn’t stop them from charging me $5.29 for it tho and offering nothing to correct it.

OLD REVIEW After a full year of coming in, my final review is in.

Don’t come here. Stats wise, my Order is wrong 90% of the time. Something is usually missing. Every time I point it out, the employee du jour isn’t happy to correct it. Usually says nothing, definitely never an apology. On weekends, they’re usually so far behind on orders that it will take over 30m to get the food. So yeah, avoid this...