bb.q Chicken Brea — Restaurant in Brea

TERRIBLE SERVICE! They ruined my dinner! AND I'm still waiting on the $5 refund I had to advocate for over the course of 25+ minutes!

I come here all the time, because I love korean fried chicken. Today, after a very long day, my boyfriend and I decided to treat ourselves to 16 honey garlic wings. I normally don't count the wings, but today, I decided to divide the wings, so we could have 8 pieces each. This was when I realized they only gave us 15.

I called the store to make them aware of their mistake. At first, they asked how I would like to be accommodated listing a variety of options: discount, rewards, or refund. I selected refund.

After I selected refund, they handed the phone to Sam Yoem (the store manager), who told me they wanted to deliver the missing wing in 15 minutes. I live a bit aways from the place, and did not want to disclose my address. I declined this option, however Sam kept insisting on it 3 more times.

After, Sam put me on hold TWICE for 5 minutes each to ask his boss if he could process a refund, all while ignoring my request to speak with his boss directly. BOTH times Sam came back repeating the same options to me: get a refund and have them pick up the wings, or have them deliver one piece of chicken.

Eventually, Sam texted me his boss's phone number. When I spoke with his boss, CJ, he attempted to negotiate a solution with me while continuously chuckling at the situation. He suggested he could refund me $5, and asked if I would be okay with it. I informed him, I was displeased with how they handled this error, and that $5 would not make me happy after being on the phone for over 25 minutes.

He brushed me off, and proceeded to suggest the $5 refund. I have NEVER received such TERRIBLE service for a business's mistake.

Even after the 25+ minute conversation, where they continuously tried to negotiate my options down, they still took another 30+ minutes to send over a text saying they "processed" the $5 refund.

I used to love this place, and rave about them to my friends and family, BUT after how poorly they treated me, I will no longer be coming here anymore.

If you come here, I HIGHLY recommend counting your chicken before you leave the store...or maybe just save your time and money and go somewhere else...other great korean fried chicken places I LOVE are Goobne Chicken in Fullerton or Flying Chicken & Pa-Dak...

I wouldn't come here again. Just like some of the other reviews suggest, the service is terrible. There were multiple open tables for us to sit and they didn't let us sit there even though we ordered and paid for food. She said it was only for dine in customers but there are four open tables and you won't let us have a table? I've never had this problem at literally any other bbq chicken restaurant before and I've been to 4 other bbq chicken restaurants. They didn't tell us in advance that we can only eat at the table if it's dine in only. They just asked if it's dine in or take out. I typically cant finish all of my food at bbq chicken bc they sell their food in big family sized portions and not individual portions which is why I like to order to go to save time. I just eat some until I'm satisfied and then leave. And we were already sitting at the tables waiting for our food for 20 minutes and then she decided to ask us to leave the table. It is not consistent with their rules and it is honestly so rude and inconsiderate of the restaurant to ask you to leave the table when you've already been sitting there for 20 minutes and when you've paid and when there's several...

My sister and I were in the neighborhood and I was craving fried chicken and ddeokboki when we cam upon this restaurant on Yelp. We ordered the Half and Half whole chicken- half golden original and half hot spicy with side order of pickled radish ($29.99). Both flavors were good, I liked the hot and spicy chicken because it's not super drenched in sauce. We also got the Ddeokbokki ($12.99) extra cheese ($2) it was so good. Service was nice and friendly. We came during lunch hour so there was a wait for a table. Staff were fast in setting up available tables for the next customer. The restroom was gender neutral and clean. Parking was shared in this shopping area. Conveniently close to...