Fossil Store — Local services in Brea

I went with my daughter, who was going to buy me a watch for my birthday. I was super excited about this. Unfortunately Christine could not help us because my mask was not over my nose. I explained that I can not wear it that way because I have a medical issue. She explained that because of store policy she could not help us and clearly didn’t care about my health and safety. We left without spending a dime. It makes me very angry and sad that store “policy” is more important that the customer who is in fact, an actual human being. I think the store should review the California Civil Code 51, by which my personal rights were violated.I am still getting a watch, we are ordering it online, but the Brea store and Christine will not get the credit for...

I came in requesting help for a defective smartwatch. I ended up speaking with the manager and he was very helpful. My watch had a known defect so I was offered to pay the difference for an upgrade. The model I wanted wasn't in stock so he took my info to notify me when it became available.

I got the call and on my return I ended up with an equally friendly but different manager. She was very knowledgeable and answered all of my questions. I was reassured that everything was addressed in the new version, but they will have my back if something goes wrong again.

Both times I left satisfied, and they truly care for their customers and products at this store. Shouts-out go to both Michael and Christine for...

Reviewing for our exceptional experience with one of the managers Carolyn. My mom and I stopped in to see if we could find a replacement watch for one she lost. Carolyn graciously helped us find just the right one, and knowing we were traveling was able to get it for us right away. She was so kind and helpful and made the experience even that much better. So much so we are coming back for another purchase, thank...