Pandora — Local services in Brea

I am livid at the "service" my friend and so received today at this Pandora location. They don't even deserve one star.

We walked in with the full intention of making a purchase but noticed that there were a few other customers being helped. So we browsed the products we were interested in while waiting for a sales associate to help us when they were free.

5 minutes. 10 minutes. 15 minutes passed. All the other customers were helped and left the store until it was just us. The 4 sales associates on the floor and register kept making side glances at my friend and me for some reason.

We were just patiently waiting. Then a couple walked in, and the lady at the register perked up and greeted them right away, "hi, welcome to Pandora, how can we help you today?". My friend and I looked at each other with mouths agape. Seriously? We have been waiting here to be helped and the new customers suddenly get attention?

Then after browsing, that couple left. By this point, my friend and I had been waiting for 20 minutes. So it might be worth mentioning that we are both Asian and look very young for our age. Maybe they weren't taking us seriously because we looked young and possibly couldn't afford anything at Pandora. Maybe they were being racist. I don't want to make any assumptions but boy were we pissed.

There was literally nobody left in the store but us and we still had not been helped at all or given anything besides a sidewise glance. I said "excuse me" loudly to finally get their attention. The one who seemed assigned to the floor meekly came forward. Instead of something more professional like "did you have any questions?" she goes "yes?"

Having had enough, I went on about how we had been waiting and nobody had helped us at all the entire time we were there. She said "sorry, but I've had a long day and we have a lot of backend orders, blah blah blah."

My friend and I have worked in retail and other customer service related jobs for many years and understand that yeah, working in customer service really sucks at times. But that wasn't the issue. I pointed out that we saw them look at us and we saw FOUR associates behind the register and not one of them had much as asked "have you been helped yet" which should be one of the BASICS of working retail.

So this girl then retorts "I just assumed you had been helped already" so I mentioned that if we had been helped, would we just be standing there staring at them? She kept making excuses about it having been a busy day and looked close to crying. And during this time the rest of the 3 associates just disappeared into the back room. What terrible coworkers. Instead of trying to alleviate a situation they run away from it.

Were they really so busy not to just say "hi we will be with you shortly"? And if they were really busy, how come they had time to greet new customers while they completely IGNORED the ones who had been waiting for almost half an hour? Was the other "busy work" much more important than making another sale?

Honestly, I don't know if it was because they were ignoring us for our presumed age or, God forbid, because they were racist.

The sales associates were unprofessional, but that's no doubt because of shoddy management and training on part of Pandora and Ben Bridge. I've read through some of the other reviews, and it appears many other people throughout the course of the last few years have also had similar or even worse experiences than ours today.

I definitely will not be returning to this location and making sure more people are aware and take their business to other Pandora stores than are run with more integrity and where they actually know how to value...

I would leave 0 stars if I could. I went in last Friday a little before 8pm, excited to use the spend $550 and get $225 off promotion. I was about to enter the store, but the associates had blocked it off (even though closing was at 9pm). I was confused and tried to enter only to have multiple associates glare at me and one of them yelled at me that they were closed and not to come in. I was appalled because their posted hours were until 9pm and I would never have thought they would treat their customers this way. Perhaps they were busy due to the promotion and decided to close early? I'm not sure. Regardless, there are better ways to deliver the news. I've worked in customer service and I would NEVER yell at a customer in any situation, especially one where I am wrong. I understand that you needed to close early for whatever reason, but you do not yell at me. I thought maybe they had just blocked off the store for a few minutes to avoid congestion and so I went back 15 minutes later to find the store with half the amount of people in it and still closed. Not good for business in my opinion. When Victoria's Secret had a crazy sale a few months back, they let customers enter until 9pm and stayed open until the last one was gone. It's crazy to think such a high-end brand has such poor customer service. Very...

I had the WORST experience at the pandora inside the Brea mall . I was helped by a very nice lady who helped me order a ton of charms online & then I also bought one in store because it was not online . I ended up being charged twice for my purchase in store & called to let them know it wasn’t a big deal mistakes happen and if we could have it fixed . They said yes they could just had to wait for a manager to call me . It’s now been 2 WEEKS! I haven’t heard from anyone , I’ve called about 4-5 times & the manager just so happens to not ever be there . I called again today & still not there . I told them if I don’t hear from in the next week I will contact their corporate office & stop shopping there . I have a whole purchase to place but if they are this disrespectful I will have to look else where which is sad because everyone in my family has a pandora bracelet but this experience has just been horrible. Anyone know other store I can buy cute charms from because I have a feeling this will not...