Bella Toccare De Spa & Salon — Local services in Brecksville

I tried to send this feedback to the company in an email on the website but it came back returned.

I just wanted to give a little feedback on the experience I had at your salon. I had an appointment Wednesday at 4:45. I left work early and got to your salon. I was told that the person who was suppose to do my facial went home early with a sick child. The next appointment available was 5:15 and I had to wait 30 mins. I was never called, if I was I would not have left work early to get there. Then they ask me how to spell my last name, it was spelled wrong in the system which happens. But they didnt have my phone number to call me. Then I told them that I had a Spawish giftcard. I found this salon on that website. I had never heard of you before. Then I was told that you dont accept them... even though you were on the website. I stood there for a second.. and nothing. Bottom line was that you wont take it. No discount on the service just to keep my business or nothing. You were on the website, I was a little disappointed that something was not worked out.

I left and canceled my services. Later I received a call that some how you got added to the website and an apology. I was not impressed. Especially how my appointment was treated to begin with. I was not given much of a reason to come back. The gentleman at the front desk was nice and polite but how it was all handled was very...

This was the second time I tried to get the necessary service in this salon. The first time was a massage and they offered me an untrained massage therapist, which I refused, today I had an appointment for a manicure. But the girl who was supposed to do the manicure told me that she would try to accommodate my request after I showed her a photo of the nail color. Furthermore, she didn't ask me how I wanted my gel polish to be removed, but she received instructions from another worker to wrap my nails in aluminum foil and remove the polish that way! Hmm, I replied that I didn't want any more chemicals on my nails and that he should use a sander, drill because that's how I always do it. She said she can't do that!!! So again unprofessional staff. Since I have a $100 gift card for this salon, there is no other solution than to throw it away since I can't give it to anyone, I don't want anyone to go through the stress that I...

This is the most amazing salon in the Cleveland area! The ladies are incredibly professional. It is a clean salon for those concerned about hygiene I never have to worry. I Have been coming to this salon for the past twenty years and I ALWAYS receive compliments on my color. The staff is incredibly understanding and helpful. I have never experienced anything less than exceptional service. All of the stylists truly care about their clients. I receive the most compliments and send every one I know to Bella! Christina is incredible! Her talents are unbelievable and her staff is lovely. Don’t let these negative reviews cloud your judgment. If you want to be pampered and receive a quality experience come to this salon. I promise you won’t be disappointed. Remember when you come here you are paying for...