Vertical Runner of Brecksville — Local services in Brecksville

I am saying this categorically, please do not trust this store. They sell you expensive shoes without any consideration for your needs and take advantage of customers who have inadequate knowledge about running versus walking shoes. I purchased the ASICS NOVABLAST from them for walking purposes and based on their recommendations I bought 1 size up. The shoe started falling apart within 3 months and I was offered only a 60% store credit. I also contacted ASICS who told me that I was sold the wrong shoe. Following was the feedback from ASICS. "The Novablast 5 is really designed as a running shoe and is not designed for walking or for casual use. Additionally, the Novablast is designed to have a very snug fit such that there is almost no movement between foot and shoe. Purchasing a size up does not ensure a good fit, but instead allows excess movement during use which causes excess friction. If you are looking for a shoe that is designed for casual use or for walking."

My recommendation is do not buy from them. You can find better deals from other retailers. They clearly just...

I wasn’t going to leave this review, but someone from the store actually suggested I should. That leads me to believe that the staff themselves are not happy here.

Awful experience. Ordered kit for a race, didn’t hear a peep in regard to fulfillment for 3 days. Okay, hope is alive. Called the store to check in, since 3 days is not criminal, but not reassuring either. The woman on the phone flat out told me she “doesn’t deal with online orders” and the person who does is not there. Cool.

Called back the second day. The man on the phone also tells me he doesn’t deal with online orders. No apology from either person.

TLDR: they cancelled my order, because they eventually “realized” they don’t even have the item they sold me online. So basically the whole online system is BS. Would have been...

Came in with my eldest who has recently expressed interest in running to get him a proper pair of running shoes. I was absolutely blown away by just how knowledgeable, engaged, and enthusiastic the woman who helped him was. Heck, she even had advice for me on how to improve my stride and lessen the chances of injury!

She talked to my son in a way that made him feel like he was being welcomed into the club, and that he was embarking on a life-long activity. “As you run more…” “As your running improves…” “You’ll start to notice as you run…”

To say this was a really, truly impressive experience is an understatement. With any luck, this experience not only got him properly shod, but made him feel welcomed into the sport...