One Hour Heating & Air Conditioning of Hazel Crest — Local services in Bremen Township

The technician Ronald, although having 25 years of experience, I believe need to brush up on his customer service skills. I’ve been working in the electric utility industry for over two decades, and my wife was at home when Ronald arrive after diagnosing the unit for over an hour. Report to my wife the furnace is in bad shape and needs to be replacing after calling me with that information Contact the office, trying to figure out exactly what he mean by the furnace needs to be replaced the technicians approach not giving repair options first but just simply saying that the furnace was in bad shape was not enough on top of the technician stated that Bad or dirty filter that might have caused a problem. I’m assuming based on his observation of a dirty filter that’s been down there for months . I just think the process was could’ve been a little bit more professional, seeing as though the technician had experience in the field I’m giving two stars because the office did call me to give me a earlier than...

After purchasing my first home, I immediately wanted to have my air ducts cleaned, especially before winter. I had a company come out, take a look and refuse to clean them. My contractor did advise me to reroute my vents to the ceiling from the floor, my house being on a slab. After some research, I contacted One Hour and Dashon came out I believe, the next day. Dashon Bradford Sr was professional and went over and beyond to answer any and every question or concern I may have had. I was relieved and immediately felt confident moving forward with One Hour....

I was so impressed with the service time hour heating provided. The technician was professional and walked me through ghe entire process every step of the way. We had three other companies come out and tell us we need an entire new furnace!! He fixed the problem within an hour and the diagnostic was done within 20 minutes. He troubleshot different things as well . They did so well I signed up for a yearly subscription for the heating and air conditioning check-ups!!Overall I give them a 100/10 !!...