Metro by T-Mobile — Local services in Bremen Township

On 6/20/2020 I sent my son in to purchase a new phone for my Father for Father’s Day. I was on the phone since I was making the purchase. We purchased the phone, case and wireless Bluetooth earbuds. No time during the transaction including the transferring of data were we offered insurance or advised that we only had 7days to add it. Because of the text my Father received informing on payment due with a $17 increase I believed it was for the cost of insurance. Today (11days later) when my father went to inquiry about his account we were advised that the new device was not covered and insurance could not be added. After a total of three visits to the store, multiple calls to corporate we were not assisted. Even though corporate acknowledged the Store’s training opportunity for failing to share the information and provide the option, there was nothing to be done. Then I couldn’t even return the phone although metro by T-Mobile sells refurbished devices. Crazy! Very disappointing experience. Additional training is needed in Sales and the overall Customer...

Horrible service. Sold used phone. Returned phone to store. Was told that I should not have been sold a pre-owned phone in the first place.Was sold REVVL 6 android and wanted insurance. Was told couldn't put insurance on phone in the store. Called Metro by T-Mobile and was told to go to the store to get the phone checked in order to get the insurance. Whose lying? Metro is about to lose my...

I came to this location and feel welcomed and helped me get what I needed is the 2nd store I visited but definitely I will come back to this store and sales rep Oscar was very nice helpful and respectful with me. I will recommend this store to everyone because of the customer service I received from Oscar that’s why I gave a 5 ⭐️⭐️⭐️⭐️⭐️, thanks Oscar for your...