HomeGoods — Local services in Brick Township

I went shopping at this location on Friday, I picked an item that did not have a price tag (now mind you, A LOT of the items did not have price tags). I didn't notice it didn't have a price tag but I didn't care because I was there about a week prior and I knew it went for either $9.99 or $12.99. Not only did I have to go look for an item with a price tag because staff wouldn't, but when I came up with one for 9.99 or 12.99. The store manager (LIZ) insisted it was $16.99 even after I explained that I was here about a week ago and it was not $16.99. She said well this is the closest thing to it so its that price, I again explained that it was $9.99 or $12.99. She then told the cashier that "he doesn't want it" In which I responded with, "I do want it but you are over charging me" she then walked away. I followed her and asked her for corporates number or the district managers number because at this point....its not that point, its the principal. She ended up giving me some number for online issues (I guess she thought she was being slick) I ended up finding the number on my own and contacted corporate and I'm still in talks with them but I really want people to know about this experience. Also, I went to Marshals up the road and found the same item for......you guessed it, $12.99

Corporate: Is this what you train your managers to do? To create this kind of tension with your customers? Over a few dollars? Why would I pay more for the item when I KNEW IT WASNT THAT MUCH. Another question for corporate: Why is your store manager Liz not making sure items have prices on them? It was not just one, several did not have price tags, and when items do not have a price tag, why aren't you honoring...

I used to really like this store. Lately, the customer service is not efficient and seems very chaotic and unorganized. The last two times in the past two weeks that I had to return a few items was ridiculous.

I had my receipts both times, but I guess I forgot to save the tags, which was my mistake. Both times I was made to wait a LONG time while a cashier had to get approval from someone to find the item and create new price tags despite having the receipt and SKU number on the receipt!

I had to wait for the salesperson to use a device to put the tag through the manufacturer’s label on a bed rest pillow. Meanwhile I had been standing there for quite sometime waiting and waiting for this woman to do this but she was having a problem with the device. This was after waiting for someone to find the item and create a new price tag!

Today I returned two small rugs. Manufacturer’s label was on it but I guess I took off the price tags. Another situation where I stood there a LONG time while the management failed to do this in a timely fashion. First attempt the cashier was given the wrong labels so it didn’t match the receipt. Then another person was summoned to find the item and create new labels. It wasn’t the cashier’s fault but this was ridiculous to put me through this. I shop in other stores and have never had to deal with this. I would think a receipt should suffice.

Overall negative experience. Hint: SAVE the price tag or you will end up...

Your employee Nancye verbally berated me and my friends. Profiled our group as thieves. Also she singled out the only African American of our group of four and asked to see a product he was holding to make sure he didn't steal it. Followed me and my friend around the store constantly. Called my friend a thief as he was exiting with product that he paid for with his receipt. Called after him asking him for his name and yelled at us. Followed us outside the store to ask if we had a problem. We ended up going back inside to speak with the manager; during that discourse Nancye screamed at us again calling us "children" and again repeating if we "had a problem." And charged at my other friend in a threating manner. We felt as though our situation was not resolved or handled properly by management. It was blatantly racist and ageist. The very definition of profiling. Not only to mention not only did we not steal anything we were...