KAY Jewelers — Local services in Bridgeport

I have had nothing but issues with this place for over 2 years!! The customer service is horrible and they can never get my repairs right at the shop! A year ago I stopped going there all together and went else where. About 6 months ago , I was in the store looking at enhancers and Missy the manager was wonderful so I bought it there. She is the only 1 person is professional and caring to deal with... Well I got a email ( which I believe they should call, but they told me they don't do that anymore because there is to many to call)! So I call on Dec, 28 and ask Sylvia if BOTH my rings were in and she said yes!! So I drove all the way over there and only my enhancer was in... I was mad!! The lady called the repair shop and said it will not be back till Jan, 2!! So today I call and here to find out my other ring was in on Dec, 29!! Said an email was sent, BS... Have been checking daily!! So back to expect my rings AND WILL...

Kay's lost 2 long time customers. I've been using KAYS since 1991. My 2 son's have bought Wedding sets from Kay's as I've taken them. Tonight my daughter in law and I visited to have her ring checked. Found out it was loose so we were interested in the remounting event and the jewler was insisting on purchasing a lab created diamond which we absolutely do not want. I was trying to show my daughter 2 settings she could use with her current enhancer and the second last took the tray out of the case and locked it up! The main Jeweler them kept showing my daughter lab created new sets as her 1/2ct is small. My daughter's hands are tiny! I walked away so I wouldn't say somthing rude. My daughter then followed. My mother and grandmother have also been loyal customers. Never again!!! This was very rude. We'll now stick with Henne Jewelers ...

Angel saved the day. When I came in two weeks before my wedding looking for a very specific ring they didn’t have it. I’ve been looking at this ring for two years. There were only 4 left in the whole US and they happened to be clear on the opposite side of the US from us. So I went with a different one.. two days later I called Angel and explained to her I still could not stop thinking about the ring I’ve been looking at for two years and asked her what we could do, she called me back the very next day and had a different store overnight it to her. I’m so in love with my ring and I’m so grateful for everything she done to make sure I had the right one in time for...