Bob's Discount Furniture and Mattress Store — Local services in Bridgewater Township

I wish there were negative Stars for this review. Here is my horror story. I ordered a new bed for my kids back in January 2021. I understood there were delays on the merchandise due to Covid, not a problem. March was when I finally received an email that the bed would be delivered on 3/18. perfect. I hired a person to come in and disassemble my 2 kid’s twin beds and haul away to make room for this new bunk bed.This was supposed to be a surprise, my kids were not aware, and I thought it would be cute to walk into a new bedroom. When the truck got to my house and they knock on the door I was greeted by the first surprise, one of the beds was damaged and they could not assemble the other bed without the top bunk bed! I called to speak to a supervisor, they stated I needed to keep the remainder of the materials in my house to prevent it from being shipped to other customers that were waiting for these parts. This was unacceptable, there is no way I can have boxes laying in my small apartment while I have 2 young kids and a dog. That would be a hazard. I was on the phone for over an hour, first he said he had no control of what they do in the warehouse with the other parts, I asked for a number to the warehouse to speak to them in which I was told there was no way for me to communicate with them.after some more time on the phone in pure silence he then agreed to take the rest of the bed back to the warehouse and bring the whole bed back on 3/24. This supervisor stated that I needed to call back customer service to talk about compensation for all the headaches... So, 3/24, the most waited day arrived! now to remind you my kids have been sleeping on the floor for a week! The 2 guys come in to install the bed, I was in my office working, I could not keep missing work because of Bob's furniture anymore. I heard a big boom sound, but I figured it was a big bed they are building. they are done and left. I get on the phone with Customer service and go check on the bed. There is a big crack on one of the bed legs and there are dings all over the beds, the stairs and my walls in my house are damaged due to the delivery guys dropping a frame on them. I lost it, Customer Service stated they created a claim for my damage, and someone will reach out to me within 24/48 hrs. Then I tried to get a hold of a supervisor about the bed damage and kept getting disconnected. my kids are ready to come home, I explained to them that the bed does not look safe, so they must be really careful and try to sit on it first to make sure it doesn’t come down. The first time my son sat down on the top bed, one of the slots holding the mattress broke in half!! My son is 75 pounds!!?? The quality is horrible. I said enough is enough, tried calling customer service number and they dropped my call again, so I waited for the weekend and visit the Bridgewater store where I originally placed the order from. I was greeted by the Sales rep that sold me the bed, she felt so bad and introduced the Assistant manager. I went in there looking for a solution.they did not offer me any, so I told them to come pick up the beds, that I am done with this Company.guess what!they can come pick it up within a few days!how shocking! Also, they told me no claim was on the system for my damaged walls in the house. They supposedly file the claim again. Honestly, I would have rather pay more for these beds that go through the headache. Please go somewhere else where they communicate. Now I am left with no beds for my kids, a headache and lost time at work for these runarounds and damaged to my house. This is the worst experience in my life. Update 4/15/21 Still noone has called me for the damage in my home. Called several times left vms and guess what! Noone can find my calls logged. After 2 dropped calls today spoke to a nice man, Leon, who stated someone by the name of Bryan should be contacting me by the end of the day.. lets see how it goes..

Dear Owner, noone contacted me Friday. Now they are saying by tomorrow. I tried the number provided...

I have visited Bridegewater, NJ store on 3/15/2024 and placed an order of a bed and bought through 0% finance via Wells Fargo. I had placed an order with Bob's only because they were guaranteed that order will be placed on 3/20/2024.

Next day on 3/16 I got an email from saying Bob's saying that your order has been Cancelled. When I called them back I found that they needed some document verification for the financing I had applied for though previous day while applying finance with Wells Fargo I have provided Full ssn, driving license and all he needed. So on 3/16 again I had to make a 30 miles trip to Bridgewater, NJ store just to show driving license and they said they have done verification and order should be good to go.

Now on 3/18/2024 I again got an email from Bob's saying that your delivery has been scheduled for 3/22. Again I called them back and they said this time Wells Fargo has put some block on order as they need some verification so expect a call from Wells Fargo and I waited whole day and didn't got any call from Wells Fargo. Today morning I called again to Bob's and they said why don't you call Wells Fargo and check what's going on, which is ridiculous.

I called up Wells Fargo and asked what's going on and they put me on hold and came back said that the Block was due to some extra verification needed and now Block is removed so go back and tell Bob's to process the order as Block has been removed.

Now I called back Bob's and saying that Wells Fargo has removed the Block so can you please make sure the delivery is scheduled for 3/20 as I have two days event and having guests at home so cannot receive delivery on rest of the week, so store representative said as a Manager Mr.XXXX is handing the order and he will be clock-in at 1 PM he will call you and discuss about the delivery.

I have placed mattress order from somewhere else which cannot get delivered and installed unless the bed gets deliver and installed and all the hassle I got to talk to Wells Fargo team is a whole different story but clearly there is no proper internal communication between Bob's and Wells Fargo. They want Customer to chase each other.

Just to keep in mind that getting reached out to Bob's specific store location number, you need to call first customer care and need to provide a specific reason why you need to talk to store person.

I am giving 1 start and there is no facility to provide...

I wanted to express how happy I am with Jack at Bridgewater, NJ location. I was having the absolute worst experience ever with Bob's delivery. First, they delivered my recliner to the wrong house, then, I scheduled a re-delivery for the following week, allowing Bob's to get their lives together. A few days before the delivery a week later, I realized I hadn't received a delivery notification as to the time frame for delivery like I had the first time, so I called Bob's go ensure my recliner was being delivered 2 days later. The order was confirmed, I asked why I hadn't received any delivery confirmations and the representative said it was probably because it was a re-delivery of a previously "missing item". Needless to say, the delivery date came and went and my recliner never showed up. I called Bob's 2 days later and asked the representative where my recliner was and was advised that the delivery was never scheduled. I asked them to schedule it for the coming week & they told me it was on back order now so they had to wait for it to be in stock to schedule another delivery. A week later I called again to schedule delivery.

Once again didn't receive delivery confirmations, called and a rep confirmed it would be delivered & recliner was never delivered. Went through the same thing a 3rd time and finally had enough and continued to call and speak with different representatives. I FINALLY was lucky enough to get Jack on the phone. He was able to work a miracle and get my recliner delivered NEXT DAY & provided the most excellent customer service I've ever experienced.

Jack deserves recognition, a raise AND a bonus. He definitely saved me as a...