About two weeks ago, I went to this store and ordered a mocha coffee. I have to say, it tasted absolutely amazing — really great. Yesterday, I went back to the mall with my husband because I wanted him to try it as well, since I was so excited about it. But this time, I was really disappointed, and I honestly could not believe it.
First, we were served the drinks completely lukewarm, which was unacceptable. We returned them, asking for them to be a bit hotter. When we got them back, they were so hot that I actually burned the tip of my tongue. On top of that, the drinks were very watery. I don’t know if the two people working there added water — just plain hot water — but the creamy taste of the mocha that I had enjoyed a couple of weeks ago was completely gone.
Consistency is really important, and I have since read many other negative reviews, which I can now understand. The mocha medium costs $5, and I spent $9 on two drinks that were nothing like what I had before. I honestly don’t understand how this can happen. $5 for a coffee is already quite a lot, but I don’t mind paying that if it tastes amazing. Unfortunately, this experience proved to me that I will not be coming back and will definitely not be buying coffee there again.
You ruined it for me. I would have kept coming back regularly, but this kind of inconsistency will only hurt...
Read moreGloria Jean's Coffee is a popular coffee chain that offers a wide range of coffee beverages, pastries, and snacks. Their coffee menu includes everything from classic espresso-based drinks like cappuccinos and lattes, to flavored drinks such as hazelnut or caramel macchiatos.
In terms of taste and quality, Gloria Jean's Coffee is consistently good. Their coffee is freshly brewed and has a rich, full-bodied flavor that is sure to satisfy any coffee lover's cravings. Their baristas are knowledgeable and skilled, ensuring that each cup of coffee is made to perfection.
One thing that sets Gloria Jean's Coffee apart from other coffee chains is their commitment to sustainability. They use 100% Arabica beans, which are sustainably sourced and of high quality. They also offer a range of eco-friendly cups, straws, and lids, which are biodegradable and compostable.
Overall, Gloria Jean's Coffee is a great option for coffee lovers who are looking for high-quality, sustainably-sourced coffee. Their friendly staff, extensive menu, and commitment to sustainability make them a standout choice among other...
Read moreHorrible experience at this location. The store looked filthy. The cashier was rude and basically wearing a bra. None of the employees had their hair pulled back. The barista preparing our iced coffees dropped a cup on the floor, looked back to see if anyone was looking, then proceeded to fill the cup with ice to continue preparing the coffee in the cup from the floor. When we asked her to replace the cup she rolled her eyes, disgusted, and repeated "you want a new one?" When we said yes, she begrudgingly got another cup. Also, your cups are super flimsy and the lids don't fit properly causing 75% of my coffee to spill in the parking lot when I was trying to get in the car. I'm not a fan of Starbucks, so we were initially happy to visit a Gloria Jean's. But sadly, it will likely be the last time. You might want to give the Saturday crew a refresh on customer service and hygiene/Board of...
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