O'Reilly Auto Parts — Local services in Brigham City

Honestly I feel like one star is pushing it for this place. My husband called in earlier and asked them to sit a part out so I could pick it up when I got out of school. I went when I got out and I was literally the only customer in there but yet I still had to wait probably 10 minutes before one of the employees got off the phone to help me. I would understand if it was a work related phone call but no she (Heather) was standing there talking about personal things that had nothing to do with work. Then when I finally got helped they looked at me like I was stupid and had no idea what I was talking about. I had to call my husband and have him talk to one of the workers before they would take me serious. Then he got off the phone with him and told me he still didn't know where it was! Finally another worker walked in and handed me the part that was sitting right in front of the employees face with my husbands name and phone number on it. Talk about ridiculous. I will never be going there again and I strongly advise you to never go...

I went in for a new battery for my truck. I was very disappointed with the lack of customer service. When I first went in, I spoke to a male employee and told him that I needed a new battery. He sat there staring at the computer for awhile, then said, "I'll be right back." He walked to the back and this woman came out (her name tag said she was the manager) saying, "You know how to do this stuff. You are just being lazy." Then proceeded to help me. She was very rude. I knew my battery was under warranty but they couldn't find it by anything but a phone number. I went to Autozone originally because I like them more, but the battery came from O' Reilly so I was hoping to get it, but they couldn't find the warranty. I really wished I had just left and gone back...

While in town to attend a wedding, by van broke down requiring a new alternator. What was in stock at this location was not the proper fit. Michael, the parts person to help me found the correct alternator at another store and had it put on the truck, last one for the day, but unfortunately it didn't actually get on the truck. Seeing that we were stranded out of state, he sent another person to the other store to get me the correct alternator.

Michael went above and beyond what most would do to get me the right parts. His friendliness and persistence made what could have been a terrible experience into a great experience. I'm very thankful that Michael was there to help me get back on the road...