Game Trader Inc — Local services in Brighton

I recently went in to purchase a NES (that's right an old school 8bit awesome box). While at check out I asked the person who was looking up prices of games 2 questions. 1. Does this system work to which he said yes, and 2. If it does not work can I bring it back for a full refund to which he said absolutely. Great paid for my merchandise and left the store, and was thinking this is a cool store I will come back.

Went home hooked it up both by RF and AV and it was not working. So I called the store. I asked if he thought it was the games or the unit, He told me it was my TV and the system does not work correctly due to coding issues with an HDTV. He suggested I get an old school TV to go with my old school gaming system. I told him I really did not want to bring a TV like that home and asked if I could return the system. At this time he said we do not do cash refunds and only do in store credit. I was floored, I said to him I asked you when I was checking out if I could return it and you told me yes, why would you not tell me I could only get in store credit then? His response was silence. I also asked him why he would not tell me when I was buying the system that it would not function correctly on an HDTV he responded with silence again. Needless to say I was not happy and said ok then and hung up. That night I went and found a large old school TV and brought it home. Hooked up the NES and low and behold it still did not work.

Today I brought it back to the store, I explained what happened and I explained what their employee did and said. Despite admitting that what he said was inaccurate and wrong they refused to stand behind their customers mistake. The told me it was posted all over the store that there were no cash refunds. This made me smile because on my way into the store I made sure to look for signs that said no cash refunds. There was 1 sign in the whole store and it was behind the counter with a TV covering the bottom with a piece of tan paper covering the rest. Completely out of view to the customer (I was going to take a photo of this but decided I just wanted to leave. I did have both employees in the store verify that the sign was covered from view and that there were no other signs that could be seen anywhere else in the store). They then told me well it says on your receipt that we do not do cash returns, to which I told them I did not receive the receipt until after I purchased the item and was very specific to ask if I was able to return the product for a full refund before buying it. Needless to say they refused to offer me a cash refund. I really did not want a cash refund I wanted a Nintendo, but I also wanted them to stand behind their products and customer service and offer me a cash refund to which I would have declined and asked them to give me a working Nintendo when they get one available. Instead I am home with a $70.00 gift certificate (which I will sell to someone for $60.00 if you want it), writing a negative review online about a store that I will no longer go to because they did not do the right thing. I considered going in on Monday and personally talking to the owner about this experience which based on previous answers would be what any reply to this post would be, but them politely telling me that even though their employee was wrong to say what he said, I am still stuck in the same situation is just not appealing to me. I have my wife who can verify that the above details of the purchase and questions are 100% accurate and true.Also 2 store employees who would have to our right lie to say my return experience and their not so clearly displayed return policy as I described them in this post are inaccurate. Last but not least as I do not wish to return to this store if you are planning a gaming purchase and would like to buy my giftcard because this review has not dissuaded you from going there to shop then feel free...

THIS REVIEW IS FOR GAMETRADER’S RETURN POLICY. FOR PEOPLE ABOUT TO PURCHASE GAMES FROM THERE BE AWARE OF HOW THEY TREAT DEFECTIVE GAMES.

TL;DR They will not accept returns and issue refunds unless it’s store credit. So if you want one game in particular and they don’t have a copy then you’re out of luck and stuck with a defective game. Issuing a refund for a game that costs a mere $14.99 should not be that much of an issue. I will likely not purchase another game from them knowing that they may sell me a game that doesn’t work and not stand behind me as a customer at their store. Sorry Gametrader.

At first I debated giving them three stars. I do like that they host games for the community and for the most part the staff is friendly, but this review is rated and based on how the Gametrader in Brighton handles returns and defective games that they sell.

I was looking for one game in particular. Batman: Arkham Knight for the PS4. I called Gametrader and they told me they had one used copy of the game. So I went down and purchased the game for $14.99. That’s not much for a game and it’s a decent price.

I got home and put the game into my PS. An error message popped up telling me it was unable to read the disc. So I got back into the car and headed back to Gametrader. A staff member cleaned the disc and tested it on their PS. It seemed to fix the issue. I headed back home and tried to play the game again. The game played for five minutes before the same error message popped up. I decided to call this time before heading all the way back across town. At first I was told over the phone that they can’t issue me a refund and that they’d take my name and phone number just in case someone else came in to their store and traded that particular game in, or I could get a store credit. Immediately after, someone else got on the phone and told me that they did have another copy of the game. I went back and picked up the other copy of the game which worked fine.

If they didn’t have another copy I’d be stuck with the defective game or $14.99 in store credit. How does that help someone who wants just one game in particular? Sure, that could help someone that isn’t too specific in what games they have, but it would have screwed me over. And that’s why I gave them two stars. Refunding $14.99 shouldn’t be an issue especially when they’re the ones that sold me the defective game in the...

Wow that's crazy, Jasmine called to tell us that we would no longer be receiving one and that you guys didnt get any at all in. Since there was a delay between 1-4 on receiving shipment we were allowed to put our name on a list to get it and they would call us. Turns out Jasmine called us 5pm that night and informed us that they didn't get anything except the posters. We had 4 people put their name down for these ETB training card boxes, as we all collect them and truly enjoy collecting for ourselves. She said since we didnt get in any of the ETB we could all get a poster except one because her associate sold it to someone else even though it was promised to us. We loved this mom and pop shop when we went in, but to have been lied to and then told that the poster would be 36.00 instead of the 24.00 that they are selling for, which due to a sad story the owner gave us about delivery and dealing with the manufacturer we were willing to buy still. Then low and behold this morning we see that you in fact had them come in and sold them out from under us is insane. We will not being using you guys anymore and will recommend to everyone to go to game stop over you as this company is dishonest and lies to their customers who care about mom and pop shops.

RESPONSE TO OWNER: If we got the "shiny cardboard" or not that's additional revenue we were more than willing to give you as a mom and pop shop. It's also crazy to see how you are making fun of a hobby that brings people to your store also. You guys are a 2nd hand thrift store who makes more money from your vape store than your game section, so I can more than likely guarantee; the way you guys do shady business you'll be out way before game stop. Especially since you dont even own your facility. It's the simple fact that you all told us about how the distributors were screwing you over to then turn around and do it your customers. It's plain and simple if you had no intentions of selling them to us, you shouldn't have put people on a wait list letting them know that they were ours when they came in. Honesty and loyalty to customers goes a long way in running a business. Something you don't have and it shows.

Really the only best thing about your store...