Club Studio — Local services in Brookhaven

I had a very disappointing experience at Club Studio today, and I feel compelled to share some feedback in hopes that it improves future guest experiences. This was my second time visiting the gym — I had attended Kasey’s spin class last week, which was fantastic! She’s a friend of mine and a former instructor at CycleBar Buckhead, so I was excited to support her return to the podium.

This week, I came in for Nam’s 9:30 AM spin class, as he kindly offered me a guest pass and had invited me personally after last week’s class. However, my experience at the front desk was disorganized and frankly unwelcoming.

I was initially helped by a newer staff member who seemed unsure of the check-in process and asked for my ID and a new headshot, even though I had just been there the week prior. Emma — who I had worked with previously and is fantastic — stepped in to help guide her through the process. However, another woman with an Austrian accent came over, took over the interaction abruptly, and asked me to step aside so she could assist "actual members."

I was told I could not take class because I had already used a guest pass the week prior — something I was completely unaware of, especially since instructors were actively encouraging my return and had offered additional passes. I was told my only options were to either sign up for a membership on the spot or pay $40 for the class. When I declined both, explaining I already have a gym membership through WellHub via my job, I was dismissed, told to cancel the class immediately, and that I wouldn’t be allowed back for another 6 months.

A few thoughts:

Customer Service Needs Improvement: While Emma and the new staffer were trying their best, the overall tone, attitude, and abruptness from the Austrian woman were unnecessarily rude. I understand policies exist, but how they're communicated matters. I felt dismissed and embarrassed in front of others. A little kindness and flexibility go a long way.

Clarity Around Guest Policy: If instructors are not allowed to invite guests back within 6 months, they should be made aware so they don’t unintentionally mislead guests. I don’t believe Nam or KC had bad intentions — but it’s important that instructors and staff are aligned to avoid awkward front desk experiences like this one.

Consider Policy Flexibility: For a new studio, it’s surprising how rigid the guest pass policy is. One visit doesn’t always allow someone to get a full sense of the environment or community. Expecting someone to sign up on the spot for a membership (which requires two months upfront) without being allowed a second visit feels overly aggressive and short-sighted from a customer experience standpoint.

Ultimately, I left feeling frustrated and unwelcome. I expressed that I wouldn’t be returning, and the response I received was essentially “okay, bye then.” That sealed the deal for me.

That said, if you are a member, Kasey and Nam are phenomenal instructors and I highly recommend their classes. If you're considering joining, I’d recommend speaking with Emma — she’s kind, professional, and the only reason I even considered coming back after my first visit.

Unfortunately, I won’t be returning — not because of the instructors or the class quality, but because of how I was treated at...

I joined Club Studio when it opened in August 2025, and at first, I really enjoyed everything it had to offer. When I signed up, my representative, Sarah (who is no longer with the company), told me that if I ever needed to switch classes on the same day, I could do so without being charged a late fee. I trusted that information and made schedule changes a few times, but I kept noticing the late fee being charged to my account anyway. Every time I called, the staff would say they left a note on my account, but I never once saw a reversal.

On 10/30, I was signed up for the CS4 class at 5:30. I arrived right at 5:30 and was told the class had already started. Since all the remaining classes for the evening were full, the front desk moved me to the next day so I wouldn’t be charged the $15 no-show fee.

Later that night, I still received the fee email. When I came in the next day, I spoke with Eric Manthey. I explained everything to him, and he responded, “I’m the manager and the approvals go through me, and I’m not approving it since you were late.” I explained again that the classes were full, which is completely out of my control as a member, and that the front desk switched me for that exact reason. His tone was hostile and dismissive, and I didn’t appreciate being spoken to that way—especially by a manager. It felt unprofessional and unnecessary.

What ultimately pushed me to cancel my membership happened today with the Head Personal Trainer, Rachel. From the moment I walked into her class, the environment felt unwelcoming. She came across very uptight, and her energy felt discriminatory toward me. I also didn’t appreciate her referring to herself as a “PT.” As a Student of Physical Therapy, I know that title requires specific credentials, and it’s misleading for a personal trainer to use it.

During class, I asked a simple question while I had one AirPod in my ear (which I always do). She asked, “Are you listening to music?” I said no. She replied, “Great.” I then asked if we were doing one or two sets. She lifted her glasses, stared at me, and said, “We’re moving to squats. Go to squats.” The tone and attitude were completely unnecessary. I packed my things and left. I’m not a child, and I refuse to be spoken to like one. The women’s restroom is also consistently dirty and often out of tissue, which is disappointing for the price of the membership.

The membership is far too expensive for instructors or trainers to speak to members with disrespect. You never know what someone is going through, and as a minority woman, I felt uncomfortable, belittled, and discriminated against. After today, I made the decision not to return.

I truly hope this facility fixes its demeanor, training, and culture, or they will continue to...

Nice gym if you’re into aesthetics, premium type workout equipment, versatile classes and Dyson hairdryers lol. They offer fun classes with cool rooms to host in. I did a reform class and it was good! I enjoyed the energy Kati brought. You will need grip socks for the reformers so bring some with you or it’s $15 for a pair from them. And if you need to pay, make sure you have a card as they do not have tap to pay option. They also offer Hyrox training classes with the equipment Hyrox uses which is pretty cool. If there was a Hyrox exclusive membership, I’d do it for sure. They are very, very strict about the start time of the classes. If you are even 1 minute late, you will not be allowed entry to the class and if you can’t reschedule, most likely charged $25 for missing the class. Even if you call before hand and you are told it depends what time you get there, 1 minute over and you’re missing that class. So keep that in mind. For the cost of the regular membership, I’m sure members could be afforded 5 minute grace period. Especially in 5 o’clock traffic. I’m not the biggest fan of the workout equipment as much as I wish I could be. It just feels too different from what I typically use. But I did hit a pull up (or 2) with my friend here so there’s that lol. So overall, if you’re into year round training for Hyrox and taking classes is your main thing, this may be a great fit! The memberships right now are at $164/month minimum 1st + last month due upfront and they’re supposed to be going up. Makes sense I suppose, it’s like Lifetime but more modern with a seemingly LA or Miami type vibe. I appreciate the class pass to...