Gables Brookhaven — Local services in Brookhaven

Renter beware! I have a whole host of complaints (see below), but the scariest part about Gables is the very predatory language in their standard lease. The only way to be released from your lease is to be currently experiencing domestic violence or have a military transfer. This means that you will not be released in events "including but not limited to voluntary or involuntary school withdrawal or transfer, voluntary or involuntary job transfer, marriage, separation, divorce, reconciliation, loss of co-residents, loss of employment, bad health, or death" (quote from my last lease). Yes, you can't get out of this lease even if you literally die. In particular, this is scary for the students to whom Gables implicitly markets. Even with a court order to get you out of a violent and dangerous home, you have to provide Gables with 30 days notice and another month's rent. If you do move out early, you must pay an additional fee of about one month's rent in addition to continuing to pay your rent.

I've lived in Gables for five years, in two apartments. The apartments themselves are okay, but it is clear they were built very quickly and haphazardly.They've got: cracks developing in walls gaps between the floor and moulding doors hung crookedly leaks and more!

There is a leak from my upstairs neighbor that comes through the light fixture above my shower, damaging the fixture and causing mold. When maintenance comes, they just replace the fixture and paint over the mold (and get paint on my shower door, which I get to fix before I move out).

The floors and ceilings are also paper thin. I had a downstairs neighbor consistently complain about the sound of my 9lb dog playing with his toys. If my upstairs neighbors are wearing shoes with hard soles, I hear every step. Walls between apartments seem reasonably insulated and I rarely hear anything from those directions.

They charge the $500 pet fee (not a deposit) every year you renew, on top of your $20/month pet fee. The language calling it a fee is important because it means the amount is not refundable and will not be used for any pet-related damages. Those come out of your security deposit or pocket when you move out.

Fire alarms go off regularly (at least once a month) but only take about half an hour out of your day if you're lucky.

The appliances look nice but are nothing to write home about. Weird note: The stoves are significantly hotter than anything anyone writing recipes online uses. You have to drop the temp whenever following a recipe. The ovens cook very unevenly, which adds a little excitement to cooking.

Floorplans are fine. Exactly what you'd expect from a new, modern style apartment. Bathrooms are big.

The public amenities seem nice, but I...

I was just left there without being able to move on my move in day.

I had been asked to come to the office, and the person in the office, Lynell, locked the door before closing time, was very rude when she finally picked up the phone and would not even allow me in the office. I did not just show up. They knew I was going to be there. The leasing had asked me to be there that day, and I was not let in the office to begin with. That was the first time this happened.

After approval, everything was very rude, rough, and not professional. I went through paying the deposit, connecting power from one date, but then they said I could not move in. They insisted I move later, hankering that one of the services- the insurance was not starting (due to the insurance company's response to inclement weather specifically, not my fault). This was despite the fact that I had requested and paid for these extra, forced, randomly chosen services that they added on. The services would start. They had been paid for!!

Then today, ...After all of that, they could not or did not care to provide an elevator when I had to have an elevator to move in - on the date they had given me to move all my belongings into an apt. There was no elevator with which to move anything or conveniently reach the floor on which my apartment is. There was ABSOLUTELY no way to move anything. edit: [Even if you made it up there, it seemed more new problems greeted you. There was no working vent we need air cleansing in the bathroom, and the appliances were not working like they were supposed to, and worse, this is in addition to the very high amount I keep getting quoted for that apt. (The rent on my apt is not what it should be, plus I was given an apt at a much higher rate than it was really worth, at some point. ) It was quoted at $1504, higher than all the other open apartments, but wrongly given to me at $1650, over $150 more at that time. I had to convince them to give me the rate quoted on the web to everybody else]. It's still higher than it should be.] Is like stealing from people.

The first visit, I saw the apartment with a working elevator, conveniently close, I thought, and had planned to use it for my movers. Then on my move-in day (the property did not worry that the elevator should be fixed for a person moving in), the girl who was nice when she first showed me the apartment, Mashama, suggests a far away elevator that doesn't even go up to my floor at all. I was literally asked to wait till 3days later, till Monday, then I would find out if it was fixed. I could not stand the thought that after everything, there was no concern before I got there, seeing that I was set to move onto the topmost floor, and that with no elevator, I...

As a resident of Gables Brookhaven, my interactions with the management here have been nothing short of a nightmare. People came to move in here, who don’t speak any English nor regard other residents as anything. They made so much noise and were very antagonistic. I had to report the noise and at times, harassment from these people downstairs who had a vengeance and an animosity against whosoever was living upstairs. Instead of the apartment complex to at least address the noise, they took sides with the people downstairs without investigating, without paying due attention to my reports . My voicemail complaints were routinely ignored, and when addressed, they often took sides, telling lies, without thoroughly investigating the issues. After making my report, the apartment to whom I pay all that money should have called but instead sent a cop to darn near threaten me to death- for what? I asked. They had taken sides with my nosy, noisy, evil as hell neighbor, who had sent me over 30-plus messages by text, was and would not have stopped if I had not blocked him, and had been disturbing the whole building with noise for days, especially my apartment and the apt below them. I also literally had just lost an entire class due to noise that I was subjected during the duration of the class.

They had no business sending an officer who dares to ignore your side of the story. This antagonistic, glorified cop's bias towards another resident who was lying, solely based on ethnicity, was unbearably blatant and unacceptable. This incident was a clear violation of my safety in my home and left me feeling unsafe and extremely marginalized by these thugs who stay in the office. the management's response to noise complaints has been appalling. Despite numerous reports regarding excessive noise, my concerns were consistently dismissed or met with accusation. This noise has not only disrupted my daily life but also affected my ability to work and rest peacefully in my own home. It is incomprehensible that management could allow such disturbances to persist without taking concrete action.

The regional or corporate people have been the ones replying to me of late, since I contacted them. Both Nicole and Lynell have an animosity for no reason against me, since the time I came here to lease. No matter how polite you are, they would often start to scream on the phone, hang up on me, suddenly start to talk over me and absolutely refuse to listen within the first few seconds of speaking on the phone with them. You could go to the leasing office and they would frighten the heck out of you by banging stuff extremely loudly, repeatedly around you. These people should not be in business. I have never...