Verizon — Local services in Brookings

DO NOT SHOP HERE. I REPEAT DO NOT SHOP HERE. THIS STORE SCREWED UP MY CELL PHONE PLAN SO BAD VERIZON CORPORATE HAD NO IDEA HOW THEY PULLED THIS OFF. I AM GETTING 400$ MONTHLY BILLS FOR A SINGLE PHONE LINE. I WENT TO TURN IN MY OLD PHONE AND SWITCH FROM SPECTRUM TO VERIZON. AND SOMEHOW MY PHONE TRADE IN NEVER WENT THROUGH EVEN THOUGH THEY TOLD ME IT WENT THROUGH IN THE STORE. SO I AM GETTING CHARGED FOR MY NEW PHONE AFTER I WAS TOLD I WOULDN'T HAVE TO BECAUSE OF MY TRADE IN. AND THEN THEY MAGICALLY ADDED 2 LINES TO MY ACCOUNT, EVEN THOUGH THERE IS NO DEVICE CONNECTED TO THOSE LINES I AM GETTING CHARGED STILL. SO VERIZON TOOK MY OLD PHONE WHICH THEY VALUED AT 800 DOLLARS AND I GOT ZERO CREDIT OR ANYTHING FOR IT, AND THEN CHARGED ME FOR A NEW PHONE DESPITE THE TRADE IN OFFER THEY WERE ADVERTISING AND ADDED 2 LINES I NEVER ASKED FOR AND I AM NOW IN DEBT TO VERIZON. I WENT IN TO ASK FOR HELP MULTIPLE TIMES AND I GOT TOLD BY AN EMPLOYEE IT ISNT THEIR PROBLEM. I HAVE BEEN TRYING TO PAY MY BILL AND GET HELP FOR THIS FOR OVER A YEAR. THE WORST RETAIL EXPERIENCE I HAVE VER HAD. SO FOR YOUR OWN...

Worst of the worst, no sense of CUSTOMER service. There was only one person working, who later told me he was the manager. I wanted to purchase 3 phones so I had no choice but to wait. After waiting for about an hour I explained to him which phones I wanted. He said Brookings is a small town so he rarely gets these phones and if I wanted these devices I have to purchase $160 accessories for each phone. I told him I do not want any accessories He said it was mandatory otherwise he will not sell me the phones. When I still refused he got furious and started almost screaming about how he has been losing business because people are purchasing these accessories cheaper online. I was there with my child, I quickly left before things got bad. If the manager is so rude I don't know who do you complain? I came home and called Verizon, they said there was no such requirement by verizon. They gave some names and address to write too: Nancy Clark or Lowell McAdam, Executive Relations Team, 1 Verizon Place, Alpharetta, Georgia 30004. If you think you have been treated unfairly do write let your...

DO NOT SHOP HERE: I purchased a service from the Verizon in Crescent City, CA. I would post on their Google site if it would allow me to. We returned it within 10 minutes of purchase and were told there would be no charges because the reuturn was made within a certain time frame. However, after many attempts to resolve bills I've received for a service I don't have, and after being told that my balance is now zero and even receiving such balance in writing, I received a collections notice on my account for about $180 dollars. I either pay or get my credit hit. This is robbery and crookery. This company lies and takes advantage of people. I'm not joking. I usually do not have experiences like this. I've called the DM and left a message a week ago and have not heard back. Do not give this company your business. They'll cheat you whenever possible! And lie, shamelessly, over and over. Well, shame on you Verizon and A Wireless. You put your pocket book first instead of the people that fill your pocket book...