CVS — Local services in Brookline

New edit: I just submitted a complaint to the MA attorney general after being unable to get my medication all week since I could not wait in line for the 45+ minutes required to pick it up while ill. Many patients like myself have chronic disabilities. This is too dangerous for patients. I encourage others to submit a complaint to the MA AG online as well.

Absolutely not the fault of understaffed employees, but they can't even answer the phone. I have accepted that if i have a question about my prescription, i need to go into the store and wait in line for 20-30 minutes just to get in contact with anyone working the pharmacy. As others have mentioned, communication and wait times are abysmal. Horrible, horrible, frustrating experience every single time. I've actually cried of frustration! I don't blame the staff for being really short-tempered and visibly upset while working, but gee it is sure a poor experience to endure the dropped calls (after 45+ minutes on hold) then a 30 minute line only to get 5 seconds of an extremely overworked, stressed, annoyed pharmacy worker's time. And it’s not just customers and patients — my doctor also couldn’t get through to the pharmacy to talk through a problem with my prescription. This is unsafe and I wonder if there’s any MA authoritative body which might be interested in what is amounting to widespread inability of Brookline residents to get access to their medications on a regular basis, likely because CVS is too cheap to properly pay and staff the pharmacy.

I have added a photo from 7:50pm on a Tuesday. I have been waiting on my processing medication since yesterday, and this is my second time coming in just to check to see if I will get access to my medications today (since calling the pharmacy on the phone is like calling a brick wall). CVS has got to pay up and hire more pharmacy staff. I will begin going to a pharmacy 25 minutes farther away on foot from now on because it is dangerous to be kept in the dark about my essential medications time...

Too numerous to mention, have called CVS Corporate # many times to report complaints against the pharmacy, the pharmacist and the staff, Lisa was the last pharmacist who I had a relationship with and who was wonderful. She departed multiple months ago long before that I had all of my prescriptions changed over to CVS at 400 Washington St they pick up the phone they always have my medication ready there are little to no lines. I have relationships with all the pharmacist, and the excellent professional, pharmacy, staff, and technicians, they are kind they pick up the phone you are not just a number in a factory which is 29 for CVS at Harvard St strategy, and they honestly could care less. In fact, I’ve had their bullies a lot of them as I said Lisa gave me my last dose of vaccines last year for my annual flu shot. She was a competent kind and knowledgeable, efficient, warm human being. That was the last time I felt like I was not a number and I wasn’t completely dehumanized by the aggressive pharmacy technicians pharmacy at pharmacy pharmacy register people and the pharmacist call Corporate call Corporate they could care less they should be a big warehouse where they just fill orders they are despicable , there’s no and also the last person who wrote a comment is that if it falls on the pharmacist according to the supreme court of Massachusetts, that if they do not fill your prescription that your doctor has a electronically sent, and that you were without they are held liable if anything God for bid should happen to you because of going off your meds. It’s their license on the line they are held responsible . I live a block and a half away from 294 CVS on Harvard Street been going there for years 15 to 20 years but the front and especially the pharmacy pharmacy is the most incompetent unmotivated no empathy and they treat you...

i have multiple complex medical conditions. literally 5+. i am used to long wait times, overworked staff, and just the medical system in general. i even used to work in a hospital as an administrator. i am on like 6 medications that are crucial to my health. this CVS is dangerously understaffed or something is wrong with management. scripts are not getting filled, nobody is picking up the phone, and the administrators on the desk can do little to help.

every time my scripts go in, they are put on hold. anyone who knows cvs, knows that the only way to take something off hold is to talk to someone at the pharmacy. i called five consecutive days in a row, multiple times a day, and was on hold 40 mins at a time. nobody picked up. ever i called the front of the store to ask if they were closed, they said they’re busy and they can’t pick up the phone. my doctor couldn’t even get through to speak to a pharmacist about a medication issue.

Finally went down to wait in a line for 40 minutes just to talk to someone. Asked them what was going on and why my scripts keep going on hold thinking maybe an insurance issue. they said a manager is doing this. i asked why and they didn’t know. i was told it would be ready in 15 minutes. i waited in a long like for 30, to get to pickup and was told it still wasn’t ready.

i am transferring all of my prescriptions to a different pharmacy. this is dangerous and ridiculous. i’ve had a migraine for TWO WEEKS and this pharmacy can’t fill my migraine script they’ve had for 15 days. this is the 5th time i’ve had an issue like this. go literally anywhere else to fill...