Pure Cold Press — Restaurant in Brookline

A bit of unsolicited advice that I wish I had known 90 minutes ago when I ordered take out from Pure Cold Press: if your meal contains any type of product which is typically consumed semi-frozen, such as a smoothie or açaí bowl, be sure to specify that you would like said product refrigerated or placed in a freezer after it is made and not placed under a heat lamp or something similar.

My wife and I ordered pickup from the restaurant tonight, 1 smoothie, 1 açaí bowl, and 1 salad. We live about 4 blocks away and walked to the restaurant tonight to pick it up.

When we got there, I saw that everything we had ordered was on top of the glass counter, with other people’s orders. After getting the food, it was obvious that as soon as it had been made, it went directly to the counter. That’s fine if we had just ordered a salad I guess but the smoothie and bowl were the temperature and consistency of room temperature soup. It’s also like 80 degrees outside.

We order pickup pretty regularly from the numerous Brookline/Allston/Brighton places that make smoothies/bowls. Nobody has ever left them outside on the counter like that. That’s foul.

I would have understood it if we had been delayed somehow but we were literally at the restaurant 25 minutes after ordering it from our apartment.

We’ve eaten a sit-down meal here before and enjoyed it. However, after this experience, and the fact that the price of its smoothies/bowls aren’t any less expensive then most of the nearby alternatives, neither my wife or I will get a smoothie or bowl from Pure Cold...

I have lived in Brookline for decades. Today was my 2nd time in this place and I had the same bad attitude and service i had before from the same tall/slim guy who i think is the owner. I needed powerful food before a work out and inquired about the measurement of protein powder in a smoothie. The inquiry was taken the wrong way and the owner proceeded to show me the package & rhen the spoon he used. Back and forth but he did not answer the question so i could decide on 1-2 protein rations which were extra. I got frustrated and said forget it. So did he and he asked me to leave all while He spoke in his original language poorly about me to others there. I also have a primary language (English is my 2nd language) i have zero issues for others speaking in no -english. But out of respect to others, i dont use my language to insult people. I started using Spanish with him as i left and he did not like it. This was WW3 at a time when we are meant to be kind with each other. If this owner Does not like to be asked about his ingredients, he should get out of this general public business. Sad Day and a terrible way to...

I cannot even start to describe how bad this place is.

And the owner acts lihe's doing you a favor for allowing you to get his food which is not even good. His attitude is Despicable of humankind And when you're reminding him that this is his business and needs to be more polite to customers. His response is. If you don't like it, you can leave now.

If you guys wanna eat at a place that the food comes out cold or saggy. And attitude from the owner be my guest. This is the best place for that.

And when you write a review on googhe responds, it will be that he made a mistake he learned from his mistakes which he never does. I read someone wrote a review on Google about 8 months ago. This is how his response was and again. Today he had the same attitude.

I don't know what's going on with his personal life his finance. But if he wants to succeed, he must change his attitude.

And I'm certain he will write. I reply to this some kind of rude...