Tiny Hanger — Local services in Brookline

Unethical and Condescending

Yesterday I walked into this store. There was not a sign on the door about their mask policy (to their fairness, someone was currently window washing the door), the store clerk asked me to put a mask on and I IMMEDIATELY did. I am not from this city and did not know their rules but I followed them without hesitation. That should have been the end of it.

Instead she went on a rampage about what I should do if I "ever enter that store again". I left crying shortly after. Again, I IMMEDIATELY RESPECTED THEIR POLICY.

Then I left a Google review of my experience. The owner's response was to act as if I refused to put on a mask, telling me that I should have just shopped online instead, and stating that my review was unfair.

If a customer walks into your store excited, follows your rules, and leaves crying, a one star review is more than fair. Either the store clerk or the "owner" are lying about the interaction instead of just giving a sincere apology.

Just note, these people have now shown a precedent of lying and being unethical. Do you really want to buy your little loved one's clothes here?

Children, especially baby fashion, should be nothing but happiness and excitement. Not making rule following pregnant women cry.

The polite response would have been, "Thank you for following the city rules and our policy. Welcome to our store! How can...

A great place to shop gifts but the customer service is poor. I visited their official website, which indicated that a particular item was in stock at this location. However, when I could not locate the item, I asked an employee for help. She seemed impatient and just PRETENDED to look it up and said they didn’t have any in stock. But then I FOUND the product on the shelf with the exact amount of 3 as shown online. Additionally, during my previous visit, there were no notices informing customers that plush toys could not be picked up by the window (there’s a notice now). It would be nicer if they could notify me directly when I checked out instead of just letting another employee to replace the plushie I had chosen without saying (not even asking) anything to me. I didn’t know why they did that until today when I saw the notice… For sure I would not have grabbed it if I knew they didn’t want customers to pick things by the window. Have been here for 3 times I still don’t understand how a place with such an appealing ambiance can maintain such poor...

i love the atmosphere of this store. it’s super small, but i’ve never felt awkward, which can sometimes happen when it’s just you and the clerks, but they welcomed me in, said they’re there if we need help, and then left it at that while they were noticeably doing other things. we had plenty of questions about jellycats, and they were answered nicely. i just love coming here whenever i want a new stuffed animal, and can also expect people to be nice to me.

my only complaint is that i have to get news and updates through instagram. is there a mailing list anywhere where i can get updates? i now only check insta because of you guys, but if there’s a mailing list i might just not have found it yet. this really isn’t a big issue, more just fomo at this store bc of the...