Taj Salon & Spa — Local services in Brooklyn Park

The results are good, but they lose 2 points for business practices/service. Here's why... Recently I came in for my appointment to have my extensions removed. It was my 4th time doing this at Taj. I paid over $300 for said extensions. The cost to remove them runs $40-$80 and then to have them re-applied is another $40-$80 (and you have to have that done about every 6 weeks). I sat down in the chair for the removal, and was informed the removal was at no cost, but only because their policy regarding extensions had recently changed, and so by the way to have them re-applied the next day (my application appointment is always the day after) would be $250. Now, I'll go ahead and state that if you have extensions you sign up for costly upkeep. But this isn't about price, it's about the fact that this business waited until I was seated in the chair for my appointment to blindside me with a price tag over 3 times the amount of what I had been paying. (1) I should have been informed when I made those appointments. (2) Since I purchased my extensions during the period of the prior policy, I do feel they should have honored that policy through the life of those extensions and that application. Then going forward, the new policy would apply for the customer. This is basic business 101. If nothing else, at least inform your client of a dramatic price hike at the time of making the appointment. Tell your customer what to expect. Never spring a change on them after they've made an appointment and arranged their schedule to come to your establishment for a service. Bad form. And if you fail to do that as a business, definitely make up for it by comp'ing that one time for a client. Yeesh. I will never go back to Taj out of principle. Anyway, the stylist removed my extensions, put them in an envelope, and I took them home. I cleaned them myself, purchase extension tape at Sally's, and reapplied them myself the following morning. The extension tape cost $6. It took me an hour to clean them well, re-tape, and reapply (3 packs). Results are the same. I saved $294 (including tip) and a lot of annoyance. I'll just be doing them myself going forward. I've had them done enough times to know how it works, and the products/tools are readily available online if you know what you're doing and are competent. Overall - the salon/spa is lovely as far as the fact that you are greeted nicely, offered a beverage, and the stylists are well trained. Obviously - that goes for most higher end places. But for me, a business person myself, the real proof is in how situations like mine are handled, or...

I scheduled to have my hair and my bridal party done for my June wedding back in November. I thought that would be plenty of time to get everything in order. Unfortunately their "Bridal Concierge" team is not very good. They were the one stressful thing about my wedding. I had to constantly reach out to get a reply (if I got one). I was never responded to when I asked in January to schedule my hair trail. I reached out in March for a timeline to make sure we would be done on time and I did not get a reply until 3 weeks before my wedding and everything was incorrect. The times were well after I said we had to be done, they added makeup which was not marked on the form, and did not have the right styles with the right person. I tried to speak with a manager and she pushed me off saying I had to deal with the bridal team even after sharing my frustration about them. I would NOT recommend using them for a wedding. It's unfortunate since I use to like the salon but they have gone down hill with customer service. Day of the lady at the front desk was annoyed I was not paying for everyone and that she had to refund me for some of my deposit. She kept saying I could pay for someone and they pay me back even after I said no.

I did love my stylist and she did a amazing job but the frustration of everything outweighs the...

I never posted about this but figured I should. Last year, my mom bought me and my sister TWO $200 gift cards and spent another $100 worth of clothing in there small boutique. I visited on New Years Eve to see what kind of products they had. The ladies were eyeballing me like crazy but they were always right in eyes view of us so they could clearly see that I was just looking. They were closing soon so me and my friend left. A lady followed us a minute later and seemed to be looking at the license plate of the car. We didn't think anything of it until the police showed up at my friend's house. They came to my house too. They told us that the girls working caught us stealing and have a video to prove it. They left work and didn't show the police the video. My parents figured, well the police came and said they have proof... our daughter and her friend must be lying! About 2 weeks later the police let us know that they didn't have any proof at all. They lied and ruined our New Years Eve. We were going to spend $400 but got a refund due to the idiocy of the workers. They were very rude when we wanted the refund. Also, I have been here once before and they are OVERRATED. I wanted to color my hair medium brown and it turned out pitch black. Never coming back again,...