Xfinity Store by Comcast — Local services in Brooklyn Park

Worst company by far. I wanted to switch the account holder from my roommate to myself and in order to do that I needed to get notarized documents filled out. I did all of it to find out that I couldn’t do it, so then I had to start a new account for my house. This cost me and my roommates and extra 20$ a month. After this I was sent a duplicate box and kit after I was given one at the store. I called the company who had no idea they sent me 2, so I told them I would return it, no big deal. I returned the equipment about 2 weeks after receiving it as I work and didn’t not have the time to do so. I drove 10 miles to the closest store, they told me it was all taken care of, I gave the equipment back in the same condition as sent to me- completely unopened. I then received a call at work a week later informing me that I needed to return the equipment- I told them I had done so providing the location and rough time estimate of return. Then I see on my monthly bill I was charged 10$ more for this box.. that I had returned 3 weeks prior. Worst company, no wonder they have the worst reputation in Minnesota . Use literally any other service- they obviously don’t care about there customers, they are disorganized, sneaky, and totally unwilling to help. To be upcharged during covid without even an email is gross, there owner “values customer service” has he ever called his own company? You sit on the phone forever, and once told it’s all ok and good, it’s not, and it’s the same problem over and over again. I’ve been with xfinity now for 2 months, and this is the headache I have received. Just in 2 months. I’m so upset and frustrated. I should be getting a discount for having to take the time out of my day and driving to xfinity (twice) to get this sorted out instead of having to pay more. Just...

NOTE: This review is for Robert, the manager of the store only, NOT Xfinity as a company!!! Robert was extremely helpful in reconciling my billing issues. He worked tirelessly to get things settled, as I went through multiple accounts, and they got a little jumbled as I have moved into/out of and own several properties. He's solid, communicative, and understanding. He navigated the structure of Xfinity to get my problem solved and now my bill is consolidated as it should be. Excellent service, Robert, and many thanks!

Now, onto Xfinity as a company... You guys need more Roberts. Customer service at your company is utter garbage, and it is exceedingly difficult whenever you need help with ANYTHING. Plus, the amount of headaches from miscommunications from the random representatives I get paired up with were numerous. They messed up so many set-ups for different services through the years. The only thing keeping me with them is the price... When it is monitored!! Because I shouldn't have ever needed to bother poor Rob with this issue if they helped me better from the get-go.

Which brings me to another issue, the support phone line. UGH. It brings you into this loop of never ending "we can do this without an agent" prompts, and I never get to an actual representative. Your prompts will not help me with the problem.

In summary, Robert gets 5/5 plus you should really consider giving him a raise (hopefully you compensate him properly), he does the company such a service by being so helpful. Xfinity as a company, however, gets 1.5/5... they're only worth it because they are cheap. Otherwise, VERY difficult to work with (other than Robert, of course). I spent so many hours trying to get them to solve the issues. But Robert made it easy. Thanks, Robert,...

I want to clarify that this feedback is not related to the store, but I have been experiencing significant issues with Xfinity for the past four months. Firstly, I contacted Xfinity regarding their app, which still displays outdated information. Despite several attempts, I have been unable to view my current account details or updated internet services, preventing me from paying my bill. When I called Xfinity to resolve this issue, I was assured it would be fixed, but nothing has changed. As a result, my phone service was disconnected because I couldn’t make the payment. It took almost two weeks for Xfinity to accept my payment after multiple attempts to get assistance. Despite speaking with several agents, none were able to help.I eventually received help at an Xfinity store, but the app still does not work. I still can’t see or make payments through it. Another issue arose when Xfinity put my card on auto-pay without my consent, claiming it was a requirement. This was never communicated to me when I signed up for the service, which was frustrating. Fortunately, I was able to have my card removed from auto-pay, but I feel misled by the company. I have been a loyal Xfinity customer for years and have never encountered such issues before. The agents have been unhelpful, rude, and consistently make mistakes without offering any compensation for their poor service. Once my bill is settled, I plan to leave Xfinity. I strongly advise others to consider alternative providers, as the service and support from Xfinity have...