Tokyo Sushi — Restaurant in Brooklyn Park

ATTN OWNER/MANAGEMENT. Management (Asian Lady) you know exactly who I am. I’ve been a long time customer. On an annual basis we spend over $3k at your restaurant. Our AOV per ticket is around $120. So you understand the consistency of our visits through an annual basis.

There’s 2 Asian women servers. Because we come constantly, every time we visit they’re able to already bring out the stuff we usually order. Which we really appreciate for the good customer service and hospitality.

Recently we went in on Valentine’s Day around 8pm. After the first round of “Salmon Sushi” staff notified us that salmon sushi is unavailable. Keep in mind it’s all you can eat, and we didn’t get to order as much as we typically would like because they ran out. But we were understanding towards the restaurant in regards to this matter.

Today on February 21st, 2025. I mistakenly ordered 2 orders of (out of control rolls) when I meant to order the rock n roll sushi. And also I ordered 1 order of tofu and staff put the order in as 2 by mistake. We always wanted to try the cucumber roll but unfortunately anything you’d like to try comes in a standard 6-8 rolls which is too much for just wanting to try.

Our male server was a new server who we’ve never experienced service from. He was not attentive with our drinks. Whenever he came back to ask if we needed anything else he never paid attention to the drinks. Customer service is nowhere near the caliber of the 2 Asian female servers.

Then our male server came and questioned if we were going to finish our food that I mistakenly ordered. And I answered that we were done. Then he wanted to escalate this to his manager (Asian lady). The manager approached us and said because of food waste she has to charge us extra. And because we were “frequent” customers they’ll “only” charge ($10). And that’s very upsetting. There’s no warning, no chance, no compassion. Because we were frequent customers she will only charge us $10. But when it comes to one of their main options such as salmon unavailable we don’t get any discounts. That’s unfair to the customer. We’re expected to be understanding to the restaurant when they’re out of salmon even though it’s all you can eat. But management has no compassion and no care for clients that constantly go there.

We’re not concern for the $10. It’s more of the manager’s attitude towards this situation. Is charging a customer $10 going to make a difference for a small amount of food waste? The verbiage that you’ve used sounds very offensive. Because we’re frequent customers you will “only charge us $10” ……..

Also sometimes it’s hard to eat every single sushi. Especially when you want to try a new one but a sushi roll comes in 6-8 which is too much if it doesn’t taste good.

Now this message is for the owner.

Why do you have 3 locations that have different quality food? I’ve visited all 3 of your locations because I like your location in Brooklyn park. The other location’s beverages have a weird taste in it. And it’s because the machine isn’t properly cleaned. You can taste some very weird flavors that make you sick to your stomach. Even the sauces have a slight variant change. Please conduct quality control on your other restaurants. We can tell the difference in quality and taste because of the numerous amount of times we go to the Brooklyn park location. Also the staff energy and professionalism is not up to par. I’m not expecting the highest standard of customers service but atleast expect decency.

EDIT: When you retracted our plates you chose the dishes that had the sushi that we mistakenly ordered and didn’t dispose of the dishes. Are those dishes for redistribution to other customers to prevent waste?

We got charged $10 for food waste. And TAXED on the $10. We are not able to take the food that we paid for that was wasted. Is that ethical ?

Disclaimer: This review is based on our personal experience and is intended to provide factual feedback to...

Overall, good. If you like Kyoto, you'll feel at home here.

Price - good (for midwest sushi). I usually go with a group of at least four to do all you can eat, and we end up ordering our money's worth of everything and sharing. The price is the same as Kyoto Sushi.

Food quality - excellent. I only go to AYCE sushi places on Friday, Saturday, or Sunday for dinner. My mid-week explorations at other establishments have left me feeling as though I was eating something from a few days ago. I've only been to Tokyo Sushi on a Sunday for dinner, and the food quality was wonderful. The red tuna and salmon sashimi were both more than excellent and came in a wonderful presentation, and the rolls were crafted with care. Selection is great, and the full menu with pricing for non-AYCE is available on their website.

Atmosphere - unknown. I've only been once so far and it was completely dead from 6pm to around 8pm on Sunday. The photos of the restaurant being empty are my submitted photos, for reference. I suspect it would get relatively cramped in there, as the seating is rather tight. We sat at a booth, all of which (except for the corner) can only accommodate six adults. The booth seats were notably uncomfortable for sitting and talking, and the spacing between the seat back and the table itself was nice and close (read: fat American style seating is NOT featured here). There are a small handful of booth+chair style seats that count up to eight or so people, and a large party room in the back that could accommodate parties of 12 or more easily.

Accessibility - good. It's just off Zane and 610, next to Jet's Pizza. Very easy to get to.

Staff - wonderful. Again it was dead there when I went so YMMV, but our waitress was attentive and very friendly. The second order of our sashimi was arranged in a rose pattern which is a whole lot more than what I would expect for an AYCE menu. I definitely wouldn't expect that when it's busier, but kudos to them for the extra mile. It was appreciated by our table. One of the preparation areas is near the front door, and the staff there greeted as we came in and wished us a good evening as we left.

It's wonderful that we have another AYCE sushi place in my neck of the woods. My friends and I have been going to Kyoto for a little over a year now and the change in scenery (and menu selection, albeit minor) is great. This will definitely be one of our...

Gluten friendly menu options. But, please be weary & ensure your server & the BOH understands your dietary needs & what precisely you cannot have. There is often a language barrier in Asian restaurants & to be honest, not all Asian cultures respect & acknowledge that there are REAL dietary concerns (e.g. celiac disease) out there. A lot of the language barriers prevent the proper exchange & understanding of what gluten is.

Note: the eel sauce, miso soup, onion soup & teriyaki sauce are NOT celiac friendly. Depending on your server & how well he/she can communicate, you can ask for certain items WITHOUT “crunchy” aka panko to make it gluten free. For example, the kani (squid salad). Miso & onion soup are NOT GF.

$41.83 ($29 plus lemonade & 20% tip & that’s for one person) ⭐️⭐️⭐️ not bad for this all you can eat joint. I do like that TS offers this grilled squid, salt & pepper shrimp & green mussels option as a part of the AYCE. The quality of the sashimi isn’t quite as “there” as my experience with Kyoto, but the selections are still good. I haven’t been to Kyoto in a hot minute so I’m not sure if their price bumped up $5 too; if you’re gonna do AYCE, better bring your stretchy pants. I didn’t even get through the first round of orders. I really liked the salmon teriyaki, moist, flavorful & cooked to perfection. The onion soup was very salty. The shrimp tempura with the yum yum sauce was perfect 👍🏼

Normally I like to include my server’s name in my reviews, but I didn’t catch hers. My server was as prompt as she could be with all the tables she had, cliché, but like most Asian servers, her personality lacked. I said thank you with every food delivery she made & every refill of my lemonade she made & she never winced once. Sure, she had a mask on, but facial expressions aren’t the only way to express personality.

If you’d like great service, visit Phil at the Kyoto in Eagan. Best service I have ever had. He gets to know you & your order & even addresses me by name (cause I was such a regular when I...