Banter by Piercing Pagoda — Local services in Brookside

This is not a review of the staff but if the quality of product. End of July I bought children’s earrings one hoop and one stud with stone. I also bought an ankle bracelet; hoop earrings, and a bracelet. All 14k gold with the exception of the ankle bracelet which they did not sell in 14. Three weeks later the stud fell out of one of the earrings. One month later the ankle bracelet popped . I mention these first because I did get the warranty on these things. Second week of September the bracelet snaps clean off, and not in the normal clasp area, but in the metal link built in to the bracelet that is basically the integrity of holding the bracelet together. Today the hoop earrings bent and snapped in pieces while I was trying to close the clasp from them being too thin. Between 1000-1200 dollars in Jewelry basically just garbage because I didn’t get the protection plan on things that shouldn’t have been so dainty to break when barely using it. Do not buy your jewelry here, it’s basically overpriced costume jewelry. Spend the extra few hundred dollars and go to Kay or somewhere else so you’re not out of money and...

I took my 6 month old baby on Saturday, October 8th to get her ears pierced. I had done a lot of research and decided to go here. There was just one lady at the counter when we arrived and there were at least 7 customers waiting for her attention. She was pleasant and didn’t seem overwhelmed. She smiled and greeted us when we walked up and told us she would be right with us. She was very gentle with my baby which I appreciated. She marked the spots before piercing and got my approval on where to place the earrings. She also advised us on how to keep the piercing clean and offered us a 2nd pair at a discount. It’s been 2 months since she got her ears pierced and no reactions to the jewelry. I believe they are 14k gold, also she lost a hook of one ear and they replaced it free of charge. I would definitely recommend Piercing by Pagoda. They are excellent and good with babies as well...

I do not recommend buying any of the dainty gold necklaces from Banter. I was a customer when they used to be Piercing Pagoda and almost 10 years ago my mom passed down a real gold charm but we got a gold plated necklace for it from Piercing Pagoda. Long story short I've had to replace (well...keep buying) the gold necklace over the years. The longest a replacement has lasted is about 5 months max. I would even try other styles of dainty gold chains from Banter/Piercing Pagoda and still they all broke. I went to a jeweler to get the most recent chain fixed and that chain just ended up breaking in a new place. All in all, i've wasted so much money here and will be looking for a new place to buy my dainty gold chains. Oh, and I've even gotten the warranty a couple of times but the warranty is a joke...see...