Michaels — Local services in Brookside

I went to Michaels last night around 8pm and could not believe the way the manager was talking to her staff. It was absolutely disgusting. In front of all of the customers. Very belittling. I was at self check out, one of my items was on clearance and wouldn’t scan. I hit the button for assistance and waited for a staff member. The staff member said that she would have to bring me to a register (which I was perfectly fine waiting for a register to open) the manager cut the staff member off and said “no SHE can wait, I’m busy” I looked at the manager after I had already observed her yelling at her staff and I said “I am waiting. No One is rushing you”. When I got to a normal register the staff member and another very young staff member (looked to be a teenager) were helping me , the manager continued to roll her eyes at both staff members. Snatched my item out of the girls hand and typed the item code in herself, the manager made no attempt to teach or assist them. Instead of just trying to help them. Then the manager made the comment To me that she took the cashier drawer back already, and rolled her eyes(mind you, I was at the store an hour before they closed) and I would’ve gladly checked out myself at self checkout if the item would’ve scanned. The two staff members were absolute gems and truly I hope they get new jobs bc the mistreatment and demeaning behavior their manager displayed made me sick to my stomach. But those young ladies handled it with grace and professionalism. The manager was thin, had brown long hair, in a pony tail with the back of her head shaved, a slit in her eyebrow, wearing a hoodie over a badge which isn’t surprising her name badge wasn’t showing when you treat people that poorly. In a time where staffing is very difficult, why treat your staff like...

Help needed! Potential to be a great resource for local artist. The paints and canvases are not kept in proper order. Out of many colors! The brush shelving was created to provide a wonderful assortment. Yet, we are left picking from brushes from poorly labeled shelves etc. Painting supplies are expensive. However they are an investment to those that enjoy painting as a hobby or as a commissioned artist. I will return. As my only other option is Amazon (always has what I need. However, many products have texture and colors on the screen are much different than in hand. I wish this place the best. I want it to succeed. Meanwhile; I am happily accepting recommendations from other local suppliers. No “HobbyLobby” please. As their priorities are overtly focused on political and social ideation. They have fallen into the “us against .....” (take your political, social segments of society. Happy to support small business focused on community...

The store is huge and had a varied range of paints. I was astound looking at the craft supplies and instantly put everything in my shoping cart. I realised that i was nearing the time of store closure while i was selecting colour in one of the bay. When a lady came to stop me and forced me to leave, in hurry i left an item in the bay. I asked her to allow me pickup just that item, but she stood in front of me shouting top of her voice asking me to leave. I felt as if i was stealing something. It was 4th july, and we had entered the store at 5:30pm when the store closing time was 6. I never knew that the customers are removed out if they are in the store after the store closing time. The staff here has no interest in working, and wants to leave sharp on time after closing. HIGHLY UNPROFESSIONAL STAFF,...