The 1916 Company | Radcliffe Jewelers — Local services in Brookside

Updates

I received today Sunday 01/05/2025 a phone call from ROLEX USA.

The manger was very decent and so helpful. First she apologized and clarified that Rolex is using a phone system software to do phone calls. Lately some phone networks started to recognize software * non human * phone calls as a scam call and they blocked it. So it show to rolex that they called md however I haven’t received the call.

The manager promised me she will take care of me and I will soon receive my watch.

The way she talked was so professional and for me the company to take it seriously and give me a call on the next day in the weekend reflects how much this company are professional and take care of their customers. I will hold my complaint as far as Im satisfied

I had very bad experience with Radcliffe jewelers

On Aug 24 2024 I went to Christiana mall * 115 Christiana mall Newark DE 19702 after I had an appointment to buy my dream Rolex Dayjest watch.

I was on time and I met my advisor Trae Hardy. He showed me the watch and we agreed on the price 8000$ and i put my phone number and my email address and I got a text message confirmation.

I haven’t received any communication till today 01/01/2025 so i decided to call Radcliffe customer service to see whats going on.

The lady on the phone first told me that the advisor Trae Hardy is no longer working and u need to schedule an appointment with the new advisor which i have never who?!! Then she said your watch was sold to another customer because we tried to contact you multiple times on 10/10/2024 with no answer from your side!! When I double check my text messages phones or voicemail that I received in October 2024 I couldn’t find anything from Radcliffe !!

I took my car and went on spot to Radcliffe, inside the mall I met David Waggoner as I know the store manager. I was expecting him to help by reschedule with priority of fast pick up However, the man said nothing I can do for you now and you need to go back to the last person in the line again + pay 150$ overprice !!

Attached my phone log showing nothing received from them by phone texts or even voicemail in October 2024.

thanks Rolex for great customer service and how you treat...

This is by far the BEST jewelry store. If I could give 10 stars I would. After meeting with six other jewelers in our area, we knew after our first encounter with Mariel Veras at Radcliffe Jewelers, that we were at the right place. She instantly made us feel valued. She worked on building a connection and never treated us as a number or a “sale”. Our first encounter was to look at some old jewelry passed down from my grandparents. Not knowing if there was a sale involved, she still spent hours with us. David also took time out of his day to talk about my grandparents jewelry. Everyone at Radcliffe’s has been amazing! Never once did they make us feel rushed or uncomfortable. Those interactions were the first impressions that sealed the deal for us. We wanted a memorable experience when purchasing our engagement ring and wedding band and we wanted to feel comfortable and confident that the people who are helping us are vested in us and our wishes. Mariel made sure to make us feel valued and made sure that we had the best experience purchasing our rings! Radcliffe’s is both reliable and reputable, but the connection that the employees at Radcliffe’s make with the customers are what put you at a class above the others! If I’m allowed to say, you are the Ritz Carlton of jewelry stores. Your customer service and experience is like no other. Mariel Veras, not only started our journey making us feel welcomed, but ensured to design our jewelry to the specifications we wanted to create a unique, custom, and one of a kind piece. She worked with us from the beginning to the end making us feel valued as a customer and ensuring we had her direct contact information. The company had clear expectations not just from us regarding our wishes, but they set the expectations for us, so we knew what to expect throughout the process. They not only met those expectations but superseded all of them. We have had nothing but positive things to share about our experience. Mariel Veras and the company’s promise to excellence has made us lifelong customers of Radcliffe Jewelers!!!! We will never shop anywhere else! Thank you....

2nd. Review May 16, 2025

Another outstanding highly positive review for Radcliffe Jewelers. After receiving a very pleasant phone call from David informing me that my timepiece had arrived, I met with Victoria who provided me with the full Rolex delivery experience. She was patient, sincere, kind and very knowledgable.

Thank you Victoria, for your exceptional service.

Having recently acquired a Certified Pre-Owned (CPO) Rolex Daytona from Radcliffe Jewelers, I am compelled to share a highly positive review of both the timepiece and the establishment itself. After several days of ownership, my initial satisfaction has only grown stronger.

The CPO model (full Set) I obtained from Radcliffe Jewelers exemplifies this perfectly. Its condition is immaculate, indistinguishable from a new timepiece upon close inspection.

The staff at Radcliffe Jewelers distinguished themselves with their professionalism and in-depth knowledge. Specifically Mr. Jack Milligan and Mr. David Waggoner patiently addressed all my inquiries regarding the Daytona as well as several other pieces I was interested in and the Rolex CPO program, demonstrating a high level of expertise. These two gentleman know their watches. They both went above and beyond and explained in detail the entire process. From purchase to sizing I never felt rushed or pressured. Thank you, Jack and David for such a sterling service

For any prospective buyer seeking a timepiece whether new or CPO or jewelery, Radcliffe Jewelers stands out as a premier choice. Their commitment to exceptional customer service, coupled with the immaculate quality of their CPO timepieces, makes them a truly commendable establishment. I am thoroughly impressed with my purchase and confidently recommend Radcliffe...