Ruby Thai Kitchen — Restaurant in Delaware

Update 08/31/2025 0/5 – Dishonest Pricing and Rude Service

I ordered the same exact meal two days in a row — rice, fish, and spicy shrimp ×2. Yesterday it cost me $34. Today, for the same thing, they charged me $40.

Not only are they up-charging daily for identical orders, but the staff are rude and careless about filling orders properly. There’s no consistency, and it feels like they’re just making up prices as they go.

This isn’t just poor service — it borders on consumer fraud. The mall administration should be monitoring these kinds of shady business practices. If this continues, it deserves to be reported to the Better Business Bureau and other consumer protection agencies.

Avoid this place. Save your money and go to a restaurant that values its customers.

HORRIBLE MANAGEMENT. They made my order and handed me the wrong one. I come back to tell them and they give me attitude. If hospitality is NOT your thing, STOP running...

My girlfriend and I decided to try the fried rice of all 3 Asian restaurants. We liked Ruby Thais and Master wok fried rice the most. MW had a smokier rice and I can't really decribe Ruby Thais but it was very nice. Suki Hanas fried rice was bland but not terrible.

We also had the Spicy shrimp with veggies and added eggplant from Ruby Thai as well as Chicken with green beans from Suki Hana.

The flavor and quality of product was superior in all aspects at Ruby Thais. The Spicy sauce made the rice taste even better once we mixed it in. Their eggplant was super delicious and well cooked as well.

I know this sounds pretty bad for Suki Hana but keep in mind we only had one of their entrees and it wasn't a bad experience, we just felt like Ruby Thai had freshness and flavor. I might update this review if we go back and have an entree...

I just had an incredibly frustrating experience at Ruby Thai Kitchen in Cristina Mall. I stopped by to pick up food for my son, so I can’t comment on the quality of the food yet, but the customer service was absolutely terrible. The staff seemed completely disorganized and unprofessional.

After paying for my order, the girl who rang me up left my food on the counter without a word and walked away. When I tried to get her attention to confirm it was mine, she ignored me. I eventually had to reach over the counter to grab my food myself, which was ridiculous and completely unacceptable.

The staff was also shouting at customers without providing clear instructions, making the whole experience chaotic and unpleasant. They really need to work on their customer service and organization. I won’t be returning anytime...