SmokeVille - An Upscale Smoke Shop — Local services in Bryan

I like the store and the staff has always been friendly, but today I was very dissapointed with their commitment to their customers. I bought the Argus VooPoo pod on November 28th and everything was great until they ran out of cartridges. After a week, March 26th, I was able to buy a box of 3. I always buy 3 at time, and this last box all 3 cartridges leak after the first refill. Not a little leak, I have to constantly clean out the pod and wash the crap off my hands. I was told today that they no longer make the good cartridges, ones that don't leak on a pod thative only had for 4 months. I was then asked if they could do anything else to help me. No offer for a discount on even 1 cartridge or even possibly upgrading to a different vape. Nothing! Obviously saying without saying, tough shit. If I wanted a throw away vape I would have bought one. Had I even been offered as little as a 10% discount to get a new vape I could be happy with and that would function correctly, I would have, on the spot. Obviously their main concern isn't with customer satisfaction or loyalty so I will be going somewhere else to buy a new vape and start all over again. The picture of the pof was taken less than 30min of it being cleaned by the employee...

Literally all the vapes are burnt and I’ve had this issue many times with this place. I only came back because they still had Esco. I hit both in the store and told the employees they were burnt, but didn’t want to be a Karen since I had already swiped my card. He changed one of them out, still burnt. He told me it might just take a couple puffs for it to hit better. I ask what I can do if they still don’t hit better, and they told me to come back the same night. I call again not even an hour after, and explain they are still getting off a burnt taste. he says he can give me a discount towards another vape, but not the full amount that I paid for the previous two...

Hey. You need any disposable vapes? Look no further!! Iv searched hie and low for high quality disposable vapes in smoke shops for a while and accidentally stumbled upon this little Diamond in the rough. Set aside the wide variety of smoking and vaping accessories comes along with exquisite customer service and vast knowledge in the products available. Just ask for Sam. I’ve been to so many shops in BCS that make you feel a nuisance when asking questions that made them think. Sam ups the game by going past your expectations all awhile carrying a great conversation. Thanks!! I really appreciate this outstanding business. SmokeVille is my new...