Michael Kors — Local services in Buford

I bought my wife a surprise gift of handbag from Mall of Georgia Location and about the same time my wife bought similar handbag from North Georgia Premium Outlet which is 90 minutes away. Salesrep. of North Georgia Premium outlet advised my wife that she can return/exchange from any outlet or regular store if she needs to.

My wife decided to keep my gift and return handbag bought from outlet store. But Mall of Georgia Salesrep. refused and claimed that Salesrep. lied to my wife and the ONLY way to do a return/Exchange is to drive 90 minutes to do so. The Salesperson was firm and unhelpful.

So, I called North Georgia Premium Outlet and spoke to Salesrep. who advised me that Mall of Georgia is lying to me and Michael Kors policy was changed on 6/1/21 to allow return/exchange to any store. I am not sure why return policy is not clear and communicated between store employees and customers.

Michael Kors should have a clear policy that is communicated to its employees and customers.

A policy that requires customer to return to same store would be fatal to North Georgia Premium Outlet as this outlet is not convenient to many customers.

I withheld names of all sales associates as not to...

As regular customers, my wife and I visit this store several times a month. We finished our gym session and wanted to purchase a new sling bag to replace my current one. Admittedly, we were both a bit ragged and flushed from working out. There were two individuals in the store: a flamboyant man and a quiet blonde woman. The man greeted us and asked how he could help, his tone conveying an obvious sneer. I explained that I wanted to purchase a men's sling bag. The man explained that the store didn't carry men's bags, to which the woman offered to help me identify the sling bag I wanted to purchase. As the woman helped me identify the sling bag, the man made an off-handed comment about how I should visit an outlet store or another store instead because "those products would be more in your [sic] price range." The price was never a problem; there was simply a particular product I wanted to purchase. The store should terminate this man's employment. He's a poor representation of the store...

If it were me and I pd. $$$ like that...I wouldn't stop with the stores decision. I would personally go over their head and take to the district mgr. and work my way up to the president of the company, if need be! I'd refuse to stop there with an answer like that--with what one pays at that storw--especially if "we" as the customers are the ones that keep them in business and pay their paychecks. These big companies & their employees like that KILL me and the bad thing about it is....... Michael Kors a great but EXPENSIVE product and It's not usually the company itself that's being that way--it's the employees--with their holier than though attitudes and high & mighty acts bc they have a little authority "at a store"--a store that we DON'T HAVE TO SHOP AT--I MIGHT ADD!!! Thats why I personally, would take it to corporate--Good...