Urban Air Trampoline and Adventure Park — Attraction in Buford

This place was amazing 😍! First of all it was super clean. Especially the bathrooms! It was so refreshing to see and experience because honestly this is not common place as it should be ESPECIALLY any big fun center or place you take lots of children..usually it's the exact opposite. Next when we came in and stood in line we were greeted by the most professional nicest guy that worked there. I think he said his name was Jamal but he was great and working the middle line where you buy your passes. All employees I seen were literally watching all the kids they could, super on it, actually enforcing rules, and it was awesome to see. They weren't rude, bratty, annoyed with the parents or the kids, my God it was overwhelming there was so many people and honestly a lot of kids breaking rules and being crazy but the employees remained so professional and on top of things. Next I do not know his name and wish I did. But there in there area where you do.the Zipline and the obstacle course was a guy that awesome! He was at the top of the obstacle course and my daughter got stuck and I was worried cause she needed help and was not listening to my instructions and too.scared to go forward. This man came out of no where and totally had her hold on to his harness and walked backwards and walked her my 11 year like a baby to where she felt comfortable,.then turned around and did it to my nephew. Now my nephew was awesome and got a little to big for his britches and started going crazy and then fell hard on his harness which made him panic and when he did he started undoing the shoulder straps to his harness somehow which would of been a very very serious injury if he had fallen. I was underneath him yelling telling him to stand he's panicking trying to rip it off here comes this guy again. He picks him up and helps him .he did not at first because my nephew was facing a different way realize about his harness but I got his attention he ran right up to.him and tightened it back up. Afterwards my nephew was so shook up all that confidence and running around was now out the window and he was tangling around people, shaking when he walked, basically having a panic attack and proceeded to fall multiple times and the guy was right there untangling him, picking him up, getting him from one side to another. I had been telling my nephew to come down and i finally started yelling to the guy please id like him off and he escorted him throughout the course for me. He was so wonderful I didn't get to them him or his name I did tell the girl at the bottom to thank me and that I was sorry for my nephew I'm sure that was frustrating as can be but he remained calm and professional. I can't say enough good things about our experience tonight. Thank you for making my son's birthday wonderful/magical tonight! ❤️ Please don't go to crap like every other place cause...

We had a party yesterday for our daughter and paid for the top table package to get the best they could offer.. Sorry to say their best simply wasn't good enough.. certainly not for the cost!! In the end we spent $700 and are disappointed with the value we got for that money.. It would honestly have been cheaper to just buy platinum tickets for everyone and add on food and drinks. Basically we paid a lot for a table for what should have been a hosted event. Issues:

1. we had to do everything ourselves. - where was the host The host was seldom seen, did not inform us of anything, only really showed up to drop off the socks and wristbands, then juice, then pizza.. we started serving food ourselves 1.5 hours into the 2 hour reservation, and she showed up to cut the cake after we took care of everything else.
2. you basically get nothing for the party. you are told they provide essentials and decoration at the table.. there was a paltry dry erase board with our daughters name ... and a table runner.. that was it with cups and plates. pitiful. There wasn't adequate organization to even adequately point guests to where they should go to sign in for the parties when they arrive
3. poor monitoring in play areas.. two of our guests were hurt when kids got carried away throwing balls at the ball pit. I went to find staff at the ball pit to correct the situation.. none there. I went to the manager at the front and he looked into it. Later staff did show up.. After I already went and told kids to stop what they were doing as there were smaller kids around. Generally the staff at the floor play areas (excluding climb, laser tag, bumper cars and rope areas) were very lacking.
4. members of other locations get nothing we are members at the Snellville location and that literally meant nothing. I didn't think so much about it until we realize that we got so little value for the money. The franchises should give members from other locations at least a pizza or something.. we are still within the ecosystem which should be considered.

I can go on but I think it's enough to say that though the kids generally seemed to have a good time, the party was poorly hosted, the location was not well managed, the whole event could have been better and there could have been much better explanation and coordination during the party. We will never host a party here again, and probably drop our of Urban Air altogether once our membership contract ends. For the money spent, it simply wasn't worth it.

I see some similar comments in reviews here.. Wish we had taken that more seriously before...

I took 2 of my kids and 2 of their friends so total 4 kids on 8/10 Saturday. Shortly after I entered I received a phone call from my kids' friends' mom saying they have promotions online. I had purchases 4 platinum tickets for $38.49 each while on their website they had special price of $23.09. So basically I paid over 60 dollars more. Naturally I went to the front counter and asked for cancelation, so I can purchase the tickets online again. They said they can't. So I asked if I can get store credit for next visit for the difference, and once again the answer was no. I was told the owner told them "absolutely no refund". Here are why I have problem with their response for my request. 1) I didn't go back next day or came back after we left. It was while we were there on the same date. 2) NO WHERE on their website it says this is ONLINE ONLY promotion 3) This deal was supposed to be a "customer appreciation" deal for ANY CUSTOMER. 4) This promotion which lasts till 8/21 (according to their website) is actually cheaper than their Ultimate attractions ($29.99) and only 1 cent more than their Deluxe (which is their basic $22.99) attraction - I wonder how many walk in clients like me got ripped off until now and continued to be ripped off 5) They should have displayed about this promotion ON SITE ALSO SINCE THIS WAS NOT ADVERTISED ON SITE AS ONLINE ONLY PROMOTION 6) I submitted a complaint using their online form in 8/10 and no one has responded from the store til today 7) On 8/12 I submitted another complaint on Urbam Air main website but the email response that I got from the corporate was they were independently owned. 8) today before creating this review, I tried to communicate for the last time using their chat on the website and only response that I got from it was that they were independently owned and I need to contact the location directly. I want to make sure that no one is taking advantage of this "deal" by just walking in. Oh also one of the boy got hurt so I asked for the bandage and they didn't have any in the "first aid kit". Soaps were out in the woman's bathroom entire time we were there. It was way too crowded which made me wonder if it didn't exceed the limit. Next time I will find somewhere else to...