Hot Topic — Local services in Burbank

After being in the store for awhile, not one employee came up and asked if I needed help. It was as if they were trying to avoid talking to customers. Once I received my item to buy I stood in line for what felt like forever. An extra cashier wasn’t called and to make it worse I was cut. Thankfully, one of the nicer employees, a gentlemen, told his coworker that I had been waiting for awhile and told her to pay better attention. The female cashier continued to have an attitude, even though it was her mistake. I don’t know if she was agitated over the customer before me, who was being difficult about a return, but it was unprofessional. I get that retail jobs suck, especially with minimum wage, but don’t blame...

Waited 45 min in line to take my 7 year daughter in but since there was one person coming out and we where 2 they did let us in and jump person behind me since they where two but where able to go one at a time. Which didn't make sense since I had to wait again for two to come out. And once again one person came out and the person behind me was only she went in. I got skipped twice so it seems that the task is not that bright. Didn't even make it the store and waited in line for 45 min to get skipped cause we where 2 people and was letting person at a time. My daughter is 7 and I am not going to let her go in by herself. Plus I was the one that was...

HORRIBLE store management - “ALANA” was rude and inexperienced in good customer service. She kept calling me “hon” even tho I said my name twice - why do immature millennials think this is a proper early to address customers ? Then she forgot the name of what we asked her for twice so we repeated the item 3 times - and then when we asked her if she was the store manager… SHE HUNG UP THE PHONE. Apparently rudeness and immaturity is what runs this particular store. I’d go to the one at Universal, which is not only far better stocked, but far more polite and...