World Market — Local services in Burbank

I was visiting the Burbank area this morning and decided to go into the store. Upon returning home I realized I was double charge for an item. I called the store and spoke with an Associate named Sophia explained to her the situation and she bluntly said, "we can't help you out over the phone." I understand it wasn't her fault or mine, but she had no manners whatsoever or even apologetic about the situation. I asked to speak to her superior and her response to me was, " she's shaking her head no to me." When I asked her again may I please speak to her she then responded, " you can begin speaking she's listening." I was so flabbergasted on how they treat customers over the phone. In all the years I've shopped at multiple world markets I've never been treated so poorly. Finally the manager named Dawn spoke to me I explained to her the situation and she assured me if I take my receipt to a different location they would be able to help me with a refund. I asked her if she needed to notate anything on her system or the transaction note. She just responded with no and hung up. Just with this interaction alone I will never be visiting the...

I am a Rewards customer and frequent shopper at the Pasadena and Glendale stores. Over the weekend we bought a small sofa that was only available in the Burbank store. We called, put it on hold, and got there an hour later. We waited in line to let them know we were there to pay and pick up. The woman at the register, Janice, was about the rudest associate I’ve ever dealt with in any store. She was abrupt, unsmiling, vague about where to go to deal with this $440. purchase, and when I asked her to elaborate on what do you mean ”go to the back” she rudely pointed and said there’s a register back there & they’ll deal with this. She behaved as if she hated me, this job and life in general. My husband (who rarely shops with me) was shocked! She was down-right hateful. I am calling the manager because World Market has always been a fun, interesting & happy place to shop, but I won’t ever go to that Burbank store again. Pity, because the gentleman at the back was so kind and helpful. She brings them all down. By-the-way shoppers, there’s a single register at the...

This lady Maryanne, right when she saw me walk in. Profiled me. She followed me around. Called security on the loud speaker to the Gourmet section I was heading to. Some people believe in karma & are good people. Just because you see me with tattoos & a big purse. That doesn't mean I'm a thief. Awful. I assured to show her how I was harmless by taking a cart from her & putting my bag in it. I even went to the front checker, whom was sweet, Danielle. Showed her my bag. It was off-putting. Didn't make me want to buy anything. I love World Market. Unfortunate that some people just don't have the instincts to judge a character by how they smile or feel. Than the appearance you've become...