Office Depot — Local services in Burbank

I ordered printer ink from Amazon last week and when it arrived I realized I had ordered the wrong kind (that’s on me). I initiated a return, Amazon prompted me to pick an Office Depot to return it to, and I selected this one. Over the weekend, my partner called on my behalf to confirm we could drop it off at this location. At first, he was told we couldn’t, but once I confirmed with the employee that we had the Amazon-generated QR code, we were told that we actually could.

We went by and Cornado told us that we couldn’t return it there. My boyfriend said we spoke to someone at this location who said otherwise, but Cornado insisted that person was wrong and said they need to do more training…

He was very rude to us, using a condescending tone and hand gestures. He barely let me get a word in, cutting me off when I was just trying to clarify the steps he told us to take with Amazon. He just kept repeating that “Amazon knows” that the stores don’t accept returns purchased through Amazon. Finally, my boyfriend had to interrupt him and only then was I able to get my question out. Cornado confirmed that my understanding was correct, we said thank you and left.

I usually don’t write reviews like this because I have worked retail/customer service jobs before and am empathetic to employees. I actually sat on this review for a few days because I was livid when we left and I don't like to write things in anger. I understand an employee cannot go against company rules or whatever the reason was, but he did not need to handle our situation with as much animosity as he did. I hope that someone sees this and can use this as a lesson for their training that they’re apparently lacking…?

I always try to end on a positive note so I guess one pro is that the parking lot was easy to access and had plenty of space.

TLDR; rude treatment while asking for help, never using this location again, but...

I have frequently printed items at other Office Depots in the past with no problems, and great customer service. I left this location after 30mins of accomplishing nothing. In addition, upon leaving I asked a gentleman at the register if he was the manager which replied "mhmm". His name tag also said "Print Service Supervisor". I went on to tell him I have never had as much trouble getting something printed as an Office Depot before. He responded by saying it's not the first time he's heard that. I then said, "sounds like something you guys need to work on here then." He replied, "that's something you need to tell the big guys upstairs." I was shocked by his reply and told him I was telling him because he's the manager, and that he could then pass it on to "the big guys upstairs". He responded, "oh, I'm not the manager." I reminded him that his name tag said "supervisor" on it, and that I had asked him at the start of the conversation if he was the manager which he confirmed. His reply was "didn't catch that". There may have been a sorry or in there somewhere, I don't recall. However, I would have expected after the few minutes of conversation he would have offered to get the ACTAUL manager. I just had to walk out at that point. The employees were "pleasant" but not accommodating at all. They just didn't seem to care. Spiritual victims of the corporate soul drainer? Perhaps. Also, they're new print service systems are more complicated than what I want to deal with for a simple 4 page card stack print job. I'll try a different...

LMFAO, TBH my comment is more aimed at the comments here...Its so obvious the majority of people complaining have never worked retail a day in their life and expect a silver platter...someone down there is getting mad because her 200 copies took too long... OH NO...its 200 copies its not like its 1 sheet of paper...and its not like your their only customer...do what the rest of us do place an order and come back if you need so many or just wait quietly and stop complain to the world wide web..then you got mr prices complain....the prices are universal friend...they are the same at every office depot so why taint this store? Now then reviewing this location...Ill give you the pros and cons.... Pro...they have everything Pro...If they dont have something they can order it for you. Pro...If its furniture and they cant order it they can have it custom made Pro...They have an onsite tech whos very knowledgeable. Con...Yes you might have to wait for help so if your that impatient either figure out where things are with the clearly posted signs in every isle or go to a place where people will point at something and thats the end of your help...but if you want real info its worth the wait. Con...some stuff is disorganized and hard to find, specifically a planner was difficult to find because they were majorly in the wrong section Con the parking lot gets really full even tho...