IHOP — Restaurant in Burbank

Terrible customer service.

Went in with my girlfriend at 11pm to pick up her order through the app. She was too shy to speak up so I went in with her. An old lady employee said, "What do you need?" instead of "How can I help you?". It shows she didn't care for her job but I let it slide.

I showed the receipt, verified the location, and was told that they received no order and I had to call in the morning to talk to their boss. And to call the number on the receipt to "call the app".

She explained that the app sends them the order and if they don't have the order on their screen, they can't do anything. I asked her where on the receipt I should call, but she didn't know nor offered to help. I told her it was an inconvenience for people who order food for pick up and she said there was nothing she can do and shooed us away. No apology at all. The only phone number on the receipt leads to that IHOP. There's no "calling the app" nor anything on the app for refunds.

While walking away, she said to her coworker, "I don't even know why she ordered through the app if she can't even work through the app. It's crazy how they don't understand how the app works." and I asked her what was that.

She started asking intimidating questions like "How old are you?" and "Where do you work?" She was trying to look down on me. As a director in a fast food restaurant for four years, I know good customer service when I see it. She insulted my girlfriend for looking like she doesn't want to be there, but she was timid and not confrontational. I answered her questions and respectfully gave her advice on how to properly treat customers.

She yelled out sarcastically, "Have a good day, sir!" while interrupting me talking. I told her I don't handle disrespect and one thing I don't do is I don't back down and I will get my point across, but she still screamed out loud repeatedly, "Have a good day, sir!" while walking away. I finished up with what I had to say and walked away with my girlfriend.

If I could give zero stars I would. I don't know her name, but she was an old lady in her 60s with black hair who worked at BJ's and she seem agitated to be working there since it looks like she started her shift in at 11pm.

DO NOT go there at 11pm. As long as she works there. She doesn't know how to do her job correctly and needs more training. All we could afford was IHOP and now we're left starving for the night. My girlfriend spent 12 pancoins, the equivalent of $60 and this is the respect we get? Unbelievable. I expected more from an IHOP than...

1 1/2 - 2 minute read: As you may know, iHop is like iPhone- it’s everywhere. IHOP is a a culture all its own. The menu is limited but it’s updated as needed, to help hungry people keep coming back. It works. My wife, Jocelyn, and I have patronized iHop most everywhere* we encounter one. No, we don’t specifically go out hunting for iHop. But if hungry or I we get an occasional hankering for Griddle Cakes, and iHop is near, we go. To tell you how it is we went to this iHop, let me bore you with some leading details. In the first weekend of this month, we went to Camarillo (California) Premium Outlets and upon getting there, we were hungry so we drove to the iHop close by the Outlets. We ordered the newly added fare of breakfast Biscuits w/Sausage Gravy Combo👉🏾 SUPERB😎👍🏽 While having BRKFST Jocelyn got a call from some relatives who told her they were a few minutes away from the iHop we were at, so we met them there. Once they were seated, they ordered and her cousin Jingle Mata Rojas, ordered the CAPTAINS SEAFOOD PLATTER🐠🦞 We had just finished eating. But that platter left me ahankering for that DELICIOUS L👀king battered fish. Which brings me (FINALLY) to why we went to the BURBANK iHop. I told Daniella (Burbank iHop Waitress) why we were there and she went- BEYOND THE CALL OF DUTY, and brought me a CAPTAINS SEAFOOD PLATTER, to show me what I’d get, if I wanted it. It L👁️👁️KED as appealing and EXACTLY the same as the platter in Camarillo, so I ordered it and when finished eating (all of it), I was in iHop Heaven!! We were so (happily) satisfied, we left Daniela a $20 tip, on a $58 Bill total. This iHop is only about 2 blocks North from Burbank Blvd, next to Interstate 5. There’s some street parking and the iHop parking lot has about 20 spaces on it. Ok....

It was Daylight Savings Time day and I wound up leaving the house earlier than intended (10:00am.) Well, IHOP (formerly IHOB; don't think I'll forget that) came to mind. As with any Sunday restaurant that serves breakfast , lunch or dinner at 10 on a Sunday there was a wait (20min)

Seeing the packed dining area, I opted for a water to avoid having to drink a Pepsi product. My choice of meal was the Buffalo Chicken Sandwich, which came with fries. I asked for Blue Cheese instead of their Ranch ... Which they were out.

Food arrived a little slow, but it was very busy so I was fine with it. Fries were not very hot, and not really cold ... Just in that twilight area of having waited unattended before being served. The sandwich was a bit more hot, though nowhere near the best temp to serve it. The best part of it was the Buffalo sauce, which I'd had the forethought to order additional due to the lack of Blue Cheese. The bun was fresh, the Chicken was very dry and flat/thin, crispy even with the sparse amount of sauce it was served wih. I corrected that with my side of hot sauce; hot sauce can mellow out the dry Chicken experience fairly well.

This was not an unpleasant visit, and I left satisfied from my meal, but I do have to ask myself if it...