PetSmart — Local services in Burien

I do not recommend PetSmart grooming to anyone and would highly advise against this location, specifically if you have a large breed dog. My dog Nanuk and I arrived at 11:30 for my 11:30 appointment and it started off fine; we checked in, and the grooming lead Nikki advised she thought he might be matted (he was not) and that a groomer would come out to check. The groomer advised he was likely not matted, just had some compaction as it was winter, and she "wasn't able to tell" if it would blow out or not. I let her know I personally had groomed him several times and I was confident it would blow out, and then Nikki reentered and changed the narrative. She said they didn't have enough time to groom him today, and the schedule was incorrect because I had booked online. I booked online, where I clarified he was a 65 pound Samoyed, so the system should have flagged the appointment as for a large breed dog. She blamed me for booking online and not calling, even though I tried to call but couldn't get through to a person. The only reason I had even come to this location is because a previous PetSmart (Renton Landing) cancelled my appointment day-of earlier in the week due to a team member being sick and I had to frantically check all locations in the area to book. Nikki was short, defensive, and rude to me; I myself have been in Customer Service and client facing roles for 7 years, and I would never imagine speaking to a client the way she did for me. I asked her to put it in writing that the reason she was denying my groom was because of the matting, which she refused, and an other team member refused as well. When I pushed for this, they said it was a "safety" concern, yet again flipping the narrative, and that only a real groomer could de-matt him, and he was booked with a bather only. Why have anyone in the salon who isn't qualified to groom dogs? They did nothing to help me or rectify the situation. And to be clear, Nanuk was not matted. He had just been to the vet, where they certainly would have flagged if it was matted, and I know his coat well enough to know it is nowhere near matted. It was the worst experience, and I left near tears. A massive waste of my time. DO NOT GO HERE - they do not keep appointment times, and are not able to honor appointments, and they are not kind...

Signed my pitbull up for the puppy training classes about a month ago, got the confirmation email when class would start and all that. Was super excited for her to start. I understood that they would be calling or getting in contact with me about expectations for the class and how to prepare. Got a call at 9pm Thursday night when I was working, so I wasn’t able to answer, no problem because I would just call back later. On my break I called back, to no answer to which I thought the call must have not been that important since they didn’t leave a message and never called back again.

Fast forward to today, the first lesson. The lady in front of me and myself needed to pay for our lesson since online it didn’t give us the option to. When it was my turn, the worker who I am assuming was Laronga(?), lied right in my face about leaving a message to say the class was full...which was not the case since I received the confirmation email that I’d been signed up. She then proceeded to say she was giving priority to the people who paid in advanced, but allowed the woman ahead of me to stay in the class.

I honestly wouldn’t be this frustrated if she had been waaay more professional, instead she gave so much unnecessary attitude as if this was MY fault. I told her I never got a message and when I called back no one answered or called back the next day, so anyone would assume it wasn’t THAT important of a call. She never apologized, or tried to understand the inconvenience. It was just, you’re not signed up, you can come on Tuesday or deal with it.

I TOTALLY understand things happen, but when there’s zero communication or consideration it is really, REALLY frustrating. I wanted to give this place a try despite the reputation, but when you are face to face with someone who straight up does not care, you understand why it has the reputation it...

WOW. If I could give zero stars I would. Had an appointment today @2:00. Walking in I was speaking with vianey who was the only groomer available today, she was SUPER rude she argued with me about the $70 brush and cut I paid previously under $30 for my puppy. It was a quick service, every answer she gave had a lot of attitude &just didn’t want to service my puppy we clearly were NOT welcomed , also stated it’ll be 3 hours for the brush & cut….. I’ve been going to petsmart 4 years now I have never had my puppy there for 3 hours. She was so negative about everything not helpful whatsoever I asked can Sadie just do my other dogs grooming since she was gonna have her do the other dog while she did my dog who had an appointment. Once I told her I don’t feel comfortable with her doing my dogs grooming she says well Sadie can’t do your other dog I would be doing it…. Like girl i don’t want you touching my dogs with your bad energy seems very miserable or something I get your having a bad day you probably should’ve called off! You hate your job? Go look for something else…..asked to speak to a manager waited awhile for manager , I had to ask her was the manager coming? Cause when I asked for a manager she didn’t tell me if the manager was coming or not when she walked back into the grooming salon…I had to walk out and find the manager . Kinda wanna talk to corporate cause this type of behavior is not acceptable your here to accommodate and service the customer. All that negativity should be left at home why even come to work? lol pathetic ! Not my fault you...