I am a full time working mother who operates that children's appointments solo. I had to reschedule the consult for the 3 time for my son with well over a week advance notice to them. Unfortunately, schedules are out of my control sometimes and I can't jeopardize loosing my job. I am the only one in the family that has a job right now. As a remedy, I offered the office to have my son come on his own since he is 16 and can drive. They said no. Now, apparently they can't reschedule with me because I was told I have already rescheduled too many times?? I ask if they could disclose where it says that you can't reschedule and no response. Perhaps they could have disclosed that when they scheduled the 3rd appointment? Please be aware that we have already used this office once before for another family member so it not like we didn't have intentions of using them. To be honest, the staff was rude then, with the exception of the one male assistant.
As a patient, particularly a young patient, having a surgery is quite a big life event - filled with unknown, and you want to make sure that you are being cared for without having to worry about how you are going to being treated. No responses aren't good practices.
I suggest you consider another place if your...
Read moreI wanted to take a moment to express my heartfelt gratitude for the exceptional care and comforting experience I received during my recent wisdom teeth extraction at Burlingame Oral Surgery. As someone who was quite nervous about the procedure, the team went above and beyond to ensure my comfort and well-being.
From the moment I stepped in, the ambiance created by the pleasant music immediately put me at ease. The way the team handled my anxiety with such empathy and professionalism truly made a difference. The sedation process was seamless, and before I knew it, the procedure was over in just a few minutes.
A week later, when I revisited for a follow-up, I was once again met with the same level of warmth and expertise. The consistent high standard of service and the genuine care provided by the team truly stood out to me.
I cannot thank Burlingame Oral Surgery Team enough for the exceptional service, the light moments created during a nerve-wracking time, and the overall positive experience I had at Burlingame Oral Surgery. I wholeheartedly recommend Burlingame Oral Surgery to anyone in need of oral surgery.
Thank you once again for your outstanding care and...
Read moreGot my wisdom teeth removed finally! After all the excruciating pain it was causing me for weeks. I’m so glad I found Dr. William Bohannan’s office and was able to get referred here. The staff here was also very nice and knowledgeable. They also didn’t try to recommend things to me that I didn’t need which some other place did and just seemed very shady. But I did not get that feeling at Burlingame Oral Surgery. You can trust Dr. William Bohannan and his staff. They were very caring and professional. I didn’t feel any pain at all. We were all listening to 90s rnb (my choice of music) just talking. They used a cold spray when Dr inserted the IV into my arm and I didn’t feel anything at all I was surprised. Next thing you know I was asleep. Everything was done quickly and smoothly. I 1000% recommend this place if you need any of the services they offer. Thanks again Dr, Bohannan and staff! No more excruciating toothaches for me! The whole ride home was full of laughter 🤣 was still feeling a little loopy on the ride home but it was funny. Again, thank you Dr & Staff at Burlingame...
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