Billy Sims BBQ — Restaurant in Burlington

I changed my review from 4 stars to 1 star after my last order. I placed an online order this past Friday that was to be ready at 5:25. When I arrived and informed the employee working the cash register I was told that it hadn't been started yet. As I waited, the staff proceeded to take more than 5 additional orders and only filled my order when the last person in line order (the last 2 of which entered the restaurant after I had talked to the employee). This is absolutely unacceptable customer service. When my order was finally completed at 6:36, I informed the employee at the register that I wanted to speak to the manager and she pointed to the person taking orders. I made dissatisfaction known to him before leaving. I sent an email to the corporate email but have not heard back after more than 48 hours. Until I hear of how this restaurant is going to change their employee training so this doesn't happen again, I will not visit...

Very disappointed with the new location. Hopefully it’s just growing pains with opening a new location, but food seems to have taken a dip in quality as well did the service. Instead of walking the line and your food being ready by the time you’re done ordering, we had to wait 15+ minutes for it to come out after we finished ordering. Once food was received, there was a pretty stark drop in quality compared to prior to their closing. Chicken was dry and sliced instead of being pulled apart like it used to be. “Pickles” were 2 tiny ends of a pickle. We also took the last open table, so not sure if there is less seating in the new location or if the church crowd was just that demanding. Had to clean the table off ourselves since it was filthy. Overall, it’s disappointing that what was one of the best places to eat in Burlington may have made a mistake moving their operation. Hopefully it...

Service was terrible need more training my meat was dry potato’s was burnt in old I couldn’t eat it my husband found hair in his string beans if I can rate 0 I will Mac in cheese was terrible in cold the old location wasn’t that good so kinda new this new one wasn’t tables in floors was dirty also had to clean are on table with red buckets prices are way to high for bad food the ribs was dry as well not tender we heard screaming from the back in cursing the manager was pissed yelling in screaming I ask the young lady his name she told me his name was Hurky or something like that he was just Arab looking guy in short guess he was throwing in slamming things . If you don’t want to work go home don’t put it on customers we just wanted new food we over heard him talking about us complaining he was very upset in waiter almost cryed because of how overly...