Starbucks — Restaurant in Burlington

Got all the way to the store and the mobile ordering was turned off. Upon waiting in line one of the workers turned it on. Thank goodness!

When I did my order I just hit re-order like normal for my drink. I asked for 5 shots of espresso and usually the color of the drink is a medium brown when I’ve ordered in the past at other locations.

I have a dietary allergy to regular milk so I ordered oat milk. When I got the drinks it was made with regular milk and 1-2 shots of espresso at most.

So I reluctantly walked back into the store after doing a mobile order through the drive thru. The girl that did the blond espresso today had the biggest attitude ever! It was super upsetting and honestly her behavior in the store will make me never want to come back to this location ever again.

To ice the cake on the experience…. She did make 5 shots of espresso but dumped over 1/2 of it down the drain… so I was left with maybe 1-2 shots again….

Glad I paid over $6 for a drink that can’t even be made correctly the 1st time much...

I’ve been meaning to leave a review for a while but my visit tonight (12/30/23) was so amazing I have to leave one now! Ok so I just recently moved here to be near family. I’ve been living in a big city on the east coast for 8 years where there are five Starbucks all within a short distance from my home. I had a favorite one with awesome people that I got to know. I know it might not be a big deal to some but being able to go get coffee was a lifesaver during a hectic time in my life and I still do it now when I need some “me time”. I was worried about moving somewhere smaller without a lot of options but after the positive experiences I’ve had at this Starbucks since I’ve moved here, I realize I didn’t need to be worried at all! Everyone here has been amazing and the drinks are always great. Thank you again for making my night tonight! Sincerely, 3...

Definitely not as good as some of the Starbucks I have been to. I suppose I'd go to Dunn Brothers next time. I guess the lack of coffee shop culture in Burlington may be partly to blame. If good customer service is about thinking what your customer likes, their staff certainly need more training. They do not "think" about the "customer". For instance, their inside credit card reader is not working. They should tell the customer that info right away BEFORE they order (and, depending how busy drive-up is, offer to run the transaction on the drive-thru side). Another example is: the hot tea is ... naturally ... very hot. If a customer is not in a hurry to pick it up, there really is no reason to hurry the customer. Whoever wants their drink would...