Bella's House — Local services in Burlington

I visited Bella for the first time on April 8th to find an interesting and reasonable stock. I found a table and chairs for my 100 yr old home (72173#),but I had to find out if it would be ok and arrange to dispose of my dinning room set that night. The price would have gone down the next day and they offered to take the reduced price if I payed for it today. Well they said nothing about a hold of 24 hours for the next day to assure my dinning room set. Big mistake. I guess all they saw was money. I had also picked out 5 other pieces, but I have looked for the right dinning room set for a long time. Money is not an issue because I make good money as an RN and my hubby is a director of Engineering at a local company. This staff member even seen me take down measurements and right all the product numbers for my purchase. I left, only to find out after I had gotten 1100 dollars in cash and a truck, with my furniture dinning room set promised elsewhere that they sold it on the same day I was there. So it would not have matter if I was there in the morning next day!!!!! Well besides being so upset, if I had been offered the hold it would have been mine the next morning in cash along with the dresser, side table, lamp, and desk. I find although this may be a great place to find treasure and recommended by my colleges. I must rate it very poorly in communication, customer service, informing and working with the clients!!!!!!!!!! Sad to say, but true because that is the business I am in customer service. So I guess if they really wanted to make it right with any sincerity they would have offered to honor that policy and call the other client to admit a mistake, but after confirming it today all they wanted to know is about the interest in the other items. Not on your life after this shabby blunder!!!!!!!! Besides, I knew on the 9th (next day) when getting ready to go to the shop to pay and pick up, that it was gone and the reason that I was so upset is that my friend that checked on it to save me a trip told me that their was a hold policy that I was not offered with all my interest in the item. I finally got the nerve to confirm it today. I look forward to see how honorable they really are, awaiting a response. So they responded with an "I'm sorry", but here is the kicker. They said that they needed to review the hold policy and communication with their staff. Well guess what the woman that waited on me and know my interest that did not tell or offer a hold on the item was the manager /owner (Krista Hunt) that responded blaming the issue on her staff and their inability to know policies of the shop. I identified her on Facebook as the person that waited on me. Wow. She can't council anyone when she does not know her own policies. Most certain a dishonest and poor establishment!!!! Boy was I played for a fool!!! I don't feel bad about this post because it is honest, and this shop owner had several opportunities to rectify the issue by 1) have the new owner return the item to have the proper owner buy the item, or 2) notifying me of any new item the are similar suitable for my home when it came in. She took none of these options to promote customer service, communication with the clients in which her shop serves, or good relationship with...

BEWARE. Several years ago, I brought in a NICE dining set with 6 chairs to be consigned, and I was VERY CLEAR that I wanted at LEAST a specific dollar amount. I even had them write it on the contract in 2 places and they circled the dollar amount I needed. I called and checked a couple of times, and it had not sold. I received a pretty good offer from someone I knew, so I called the store, and they said they just sold it, and I could come pick up my $60 check. $60!!!!!! WHAT!!! Turns out they sold my beautiful dining set for $100!!! I couldn't believe it!!! I realize mistakes happen, so I let it go. Years pass. I decide to buy a dresser for a bedroom. I go buy a partially assembled dresser, under the agreement they will finish building it. I paid the store for the piece, and trusted it would get done. I bought this dresser as a Christmas gift for my kids. I went to pick it up on Christmas Eve right before the store was to be closed. When I get there, it was tied to a furniture dolly. The employee told me not to open the drawers till I got home. That shot at a big red flag. There were four drawers that were not tied shut so they could be opened, so I checked them out. The very first drawer I opened, the drawer glide popped off and onto the floor, and ball bearings rolled everywhere. At that point, I gave her the pieces and was still willing to buy it, if they could fix that piece. After I gave her the piece that had broken, she said " I was afraid that was going to happen." I went over to open another drawer, and that drawer would only open halfway. I think she knew it was broken. She knew I had paid extra to have him complete the repair process, but she was still willing to let me take it home aware that at LEAST two of 6 drawers were broken. In both of these events that I described, the staff that we dealt with was very matter-of-fact and did not show compassion or seem concerned that major mistakes...

As I mostly buy from consignment shops, I have several friends that recommended this one to me. This past weekend was my first visit to this consignment shop and I was not disappointed. There are so many beautiful items to choose from! I bought a beautiful bed that I absolutely love, but unfortunately it was a different size than what was marked, and after unsuccessfully trying to figure out how to make it work in my home, I have to return it. Thankfully, the store offered to take it back and refund the money. However, I think my indecisiveness in this issue along with the phone calls to resolve it put them out a bit as each person I talked to seemed a bit short-tempered by the whole thing. That is disappointing because I live over 30 minutes away, have to take off work to return the bed, and am out the cost of a truck rental fee. However, they would not know that because any discussion was shut down and I was impatiently rushed off each call. This is why I'm giving 3 stars. Overall, if you are looking for furniture or home decor, Bella's House is a great...