Victory Tire & Auto–Burnsville — Local services in Burnsville

First of all if I could not give a star I would!! This place is a joke and the technicians and especially the service manager (Corbet) are not experienced enough to diagnose or fix things properly!! I brought my 2010 GMC Acadia that has had a check engine light on and it has been checked out by a dealer. The dealership specifically said your are going to need new timing chain and guides...(it is common on these). Me being a former mechanic didn’t want to tackle this myself. So i thought I would bring it to a local shop to get a estimate on getting it fixed. So brought it here big mistake!! First corbet called me and said oil was low 1/4 of a quart and the engine oil is slugged up....hmm funny dealership didn’t say anything 3 months ago when they did oil change. So he proceeded to tell me that he is positive it is not the timing chain or guides and he wants to do a oil flush and change out spark plugs because check engine light was showing misfire. So with it already being there and me not having time said fine get it done. I asked him again do the timing chain and guides need to be replaced and he said no this will solve your check engine light and issues. So I said great it is cheaper then a new timing Chain and he said yes, we don’t want you to spend your money on stuff that is not needed...this will fix the issue. So next day he called said vehicle is done everything is running great went and paid $941.. told me there is a 2 year warranty on work any issues bring it back. So got in vehicle started it up and no lights were on drove it maybe one mile check in light is on, called corbet up and turned around and he said that they need to relearn the camshaft sensor...red-flag. I asked for what reason you just changed spark plugs and oil. He said because we unplugged battery and some sensors for spark plugs. Already frustrated, I said ok. They kept it for another day because first time didn’t work on the relearn. He said ok this should fix it now. Drove it off lot and again check engine light on again. Drove it straight back and he said he will look at code again. At this point I am pretty aggravated because I spent $1000 and nothing was fixed or diagnosed properly. So left the truck again another day, didn’t receive a phone call so called them and someone answered phone and said corbet tried to call you and left a message on mine and wife’s phone... ummm ya never happened anyways I went in there next morning to se what is going on . He is now saying I need to replace timing chains and guides the first thing I brought it in there for and waisted 4 days of my time and still chad e $941 dollars. Long story short nothing was fixed horrible service. I asked to get a refund of some sort for nothing being done and he said he will check to see if we can credit it towards fixing the timing chain. I told him ya right like I trust this company. I wanted my refund. He told me he can’t do that. So I have been trying to get a hold of owner but not getting any real response. So I will be getting a lawyer involved to solve this situation. Just don’t want happening to anyone else.

Corbet also said they have videotape of everything they do and I said great I want to see them because I want to verify you did the work and he said well I can’t do that... what a joke..Plus he also told me that my truck was under gmc warranty for timing chain and...

I've only been here twice, counting today, but they took great care of both me and my car during the most eventful oil change appointment of my life, so far.

TLDR: Their prices are competitive and it's a convenient location from my new home in Eagan. They offer flexibility with appointment drop-offs and have gotten me scheduled for same-week service both times I've scheduled oil changes. Not only is their service game on point, but their customer service is attentive and caring to an unparalleled level, in my experience. I highly recommend this business, specifically for oil changes and ethical care from both employees and the owner.

The "long-story-short" version started when I came in for a scheduled 10am oil change and tire patching/repair. I had an encounter with another "customer" in the store where he made a vague, soliciting comment while the auto desk attendant was away assisting another customer. When I told him "that's sketchy, no thank you", he quickly left without an explanation or buying anything inside. I didn't say anything to the employees at the time because I hoped it would be a one-time incident. After getting checked in at the auto desk, I sat on a blanket to read outside by the large light-up sign on the south end of the property while I waited. About half an hour later, while I was on the phone with one of my bosses and taking notes, the same man stopped his truck on CTY RD 11, about 20 feet away from me, to yell out a similar question out his window at me, then speed off when I yelled in response. After my car service was finished, I went inside and warned the employees, who were equally offended by the audacity of this creep and continuously offered condolences for his behavior, then they notified the owner. They were incredibly compassionate and offered up photos of security camera stills so I could get a license plate number. (One of the employees, I believe his name was Don, MADE SURE THE OFFICE DOOR WAS OPEN WHILE I WAS IN THE BACK WITH TWO MALES SO I WOULDN'T FEEL UNCOMFORTABLE. That's the kind of mindfulness we need in the world; thank you for being you, Don.) The owner also gave me the phone number for the non-emergency Burnsville line so I could pass on the details, in case this guy was a repeat offender. They were SO WONDERFUL and I'm extremely grateful for the response, from both employees and the owner.

I won't second guess where to get my car services done in the future because I know there are kind and hardworking people at Burnsville Auto Repair. I would have loved to have shook each of their hands today while thanking them, but...

Stunning lack of professional accountability and expertise. Here is a summary of my personal experience and some things to consider before you visit this shop:

1. Shockingly disrespectful.
2. Lacking professional accountability.
3. Either a gap in automotive expertise or ethics - hard to say which. (also)
4. You have much better options near by.

I came to Burnsville Auto Repair for a quick part replacement. After paying my bill for this service and getting into my car to leave, I was bombarded with warning lights in regard to my ABS system.

I returned with my concern, and was immediately met with nothing but denials, contempt and condescension from both the owner and the technician on duty. They denied the possibility that an error was made but would "take a look." After plugging my car into the their computer, they quickly updated me that there was an issue with my ABS system (citing a slew of possibilities that would require further diagnosis) and again reaffirming there is nothing they could have possibly done to cause this. They even went so far as to blame me and claim that I did not see and/or was ignoring the ABS lights the entire time. (side note: due to my original issue with my car I was actually LOOKING for service lights - there were none. There were also 4 blaring warnings which were impossible to miss... though somehow, the technician who worked on my car did when he pulled my car out of the garage..hmm).

Poor customer service aside, the extreme coincidence did not sit well with me, so I called a dealership and another nearby shop, receiving confirmations that there is quite a bit that could have happened in the "repair" process that would have caused this issue. I brought my car in to be looked at by another party, and within minutes they found that the fuse for my ABS system was removed from its correct slot and was housed in the vacant slot next to it. The other shop also pulled the codes and code history, showing that this issue read as an "OPEN CIRCUIT" for my ABS system (which clearly points to the fuse).

When I returned to tell the owner what we discovered (as sort of a professional case study), he continued to deny the possible error - even going as far as to walk away from me mid-conversation. In my entire life, I have never been treated with such utter disregard and disrespect by a service provider.

In my opinion, if you are looking for a shop that has both professional expertise and accountability, visit a different shop. In fact, Master Automotive down the road fits the bill for both - they will be earning my business...