Tires Plus — Local services in Burnsville

I have been a tire plus this customer for over 20 years but this shop is the worst shop I have ever been on all of them. I was treated miserably today. First, I brought my car for an alignment appointment that was scheduled couple days ago. I told the receptionist that I needed the alignment done, but if there is any suspension problems that prevents them from doing the alignment then I like to see that. I waited in the lobby for about an hour before the store Manager Told me that I have a loose arm control and they cannot do the alignment until that’s fixed nearly $600. When I ask him if you could lift the car up and show me how bad the problem is he told me I need to make another appointment for that because he’s technicians busy doing an important to work. I explain to him that I took off from work to get this job done for the day. I cannot afford to take another day off for this. He said that we’re here to make money and your services are free since you have a lifetime alignment. He became argumentative and disrespected me in front of everyone and threatened me, throwing me out of the building. After close to half an hour, talking back-and-forth, he brought the car up and pointed to the controller. I didn’t notice any different from the other one, so I took it to the dealer for the second opinion. They test drove the car lift it up and checked it all out and they finally told me all my front suspension parts were in good condition they recommended that I buy four new tires since my tires are wearing out. There is nothing wrong with with the suspension that is preventing them doing the alignment. They simply didn’t do it because they want upsell parts and consider my services free since I have the lifetime alignment. The store manager name is Matt Chirpich. this guy treat me horribly. I deserve better than this. She disrespected me and lied to me. I don’t recommend anybody for this place. I certainly will not come back while...

I had a leaking tire that I was told was damaged beyond repair by a mechanic. I didn't want to have only one new tire, and they were very old, so i bought 4 and made an appointment. Fedex lost a single tire, so i brought two to the appointment so the car could be driven.

They refused to mount and balance two tires because I did not buy them there. I was told that I must do four at a time and they had no way to charge me for just two, but I could pay for all four and come back with two more ONLY when the same tech was working.

I have never in 20 years of owning a total of 19 cars (ALL of which have needed tires or patching at some point) been refused service to even a single tire.

I pushed back with common sense, but was then told that the tires I bought would need to have the stickers on them as well to prove they are new, because apparently that matters when there is a manufacturers imprint of the date and the little rubber pieces dangling that new tires have around them. 🤦‍♂️

I am just shocked, disappointed, and a bit angry that a franchise is being operated like this. They literally let a paying customer leave with a tire that could fail.

If it is infact franchise policy, it shows the ignorance of the company. If it's this franchise only, the owner should be stripped of it. And if it's the ignorance of the workers, they should be trained better.

No matter how you slice it, this type of garbage should not happen, ever.

I went down the block to another company and had my ACTIVELY LEAKING tire replace along with one other to ensure balance. When I told them what happened. Even they were shocked.

Shame on you Tires Plus. I hope you discover what happens when businesses treat...

We took our Jeep Grand Cherokee in for an alignment for $79.99. They told us they could not loosen up the bolts so they wanted to replace both tie rod ends and the adjusting sleeve for $533.47. We had just replaced one tie rod end the year before. We took it back to our mechanic, whom does not do alignments to loosen up the bolts, which he did. We took it back a second time to get the alignment. After the alignment the front end shook horribly. We took it back a third time to have their master mechanic fix it this time. After he aligned it the second time we had the same problem, it was not safe to drive. We brought it back in a forth time and the manager told the employee to just refund us. He also said we needed to take the vehicle to the Chrysler/Mopar dealer to be able to fix this death wobble. He gave us paperwork saying we were being refunded and we left. Later that night the manager called us about the refund as his cash drawer was not balancing, (I don't know how that would be our issue) He told us the card was not refunded so we needed to come back the next morning to get a refund. So on our fifth trip to tires plus, they refunded our money back cash, but they said they do not refund tax. How do you not refund TAX? so on top of wasting our time over a two week period, they rip us off? Unreal. I will not be returning to Tires Plus! We took the Jeep back to our mechanic and he found they had not installed the bolt that hold the tie rod in the vehicle. He also installed a steering damper and it solved all the issues for $69. I don't know what kind of hack mechanics they hire, but it is not worth your life to have your vehicle...