Print & Frame — Attraction in Burnsville

It sounds cheesy, but I would give them 6 Stars if I could because of their ability to accommodate my holiday order when they were placed in difficult situation with a (I am assuming) supplier.

Here’s the situation: I asked them to re-frame a Les Kouba print I had. I brought it in, talked through the details of the order, and left the store with a sense of excitement and contentment that I made the correct decision. I will note that picking out color schemes for frames is not a specialty of mine, and had to lean heavily on the owner/employees to help. I received a text (per request) before the estimated completion date saying that it was done and ready to be picked up. When I arrived, the owner mentioned the frame style I originally ordered was on back-order and they were unable to get that frame style in the original quoted time-frame.

Actions the owner/employee took: Knowing two main key drivers for my situation, 1.) color schemes for frames is not a specialty of mine and 2.) This is a Holiday gift for a family member that collects Les Kouba and we were exchanging gifts that upcoming weekend. The owner/employee mentioned he did something atypical to their normal business practice, and went ahead with a better/more expensive frame for my Les Kouba print, but did not charge extra for that so I could have something that weekend. Moreover, he mentioned if I did not like the new frame color, they would happily put the original one on when it came in.

Results they achieved: With 100% honestly, I believe the new frame color combo looks better than the one I originally picked out. The family member that received the print loves it, and I, personally, will go out of my way to do business with them, because of their ability to go above and beyond for me.

Concluding remarks: With that, I think it’s important to look at this from the right perspective. They knew my knowledge on the topic and time-frame I was dealing with, they upgraded my order (when they didn’t have to) to accommodate my time-frame, and offered to correct my order if I didn’t like the upgrade. Some might say I could complain and try to get a refund or some money back, right? Throw a fit just to save $20. But is that really the ‘right’ thing to do here? When I think of someone with high strength in character, the correct answer is no. Especially, since they exceeded my expectations in their product, customer service, and decision making.

Great business and...

This is probably more of 3 and half. We got some pictures done here for a project we are doing. They did a metal frame picture for us that turned out awesome. We had them edit a larger print which we paid extra for but may not have been worth it but worth a try. Decent work for sure. The main issue we had with them was customer service....they say it would be done in 2 weeks I had to call a few times after 2 weeks to get them to even send the proofs over. So make sure they give you a for sure time and not just a maybe we will get to it time...especially if...

I went to Print and Frame looking for a budget-friendly, custom frame for a piece I have had forever. Walking in, I knew what I could afford but wasn't sure what I was looking for. The staff were professional, yet personal. They took the time to explain the price for each frame, and helped me get the most bang for my buck. I would highly recommend Print and Frame to friends and family, and will definitely be going back for future...