Casa Design Napa Valley — Local services in Calistoga

At this point I would give zero stars. We ordered 10k worth of furniture in mid-November while we were in Calistoga. Betsy was pleasant and we decided to have everything shipped after holidays since we were traveling. Fast forward to March. Called and left messages numerous times with no call back. Finally she calls and says it’s ready to ship and she charges us $900 (more than she originally told us) for shipping at the end of March. Once again after numerous calls/messages with no call back, I finally get hold of her May 28 and she says “oh I was going to call you, it’s on its way. They charged me a lot more for shipping but I won’t make you pay that.” She has had nearly $11,000 of our money for seven months with nothing delivered and had the nerve to say she wasn’t charging us extra, as if she was doing us a favor.

It is now June 6, a week and a half after she said It shipped and still no furniture. We haven’t gotten any communication from the delivery service so I’m not convinced It actually has shipped. Had there been ANY PROACTIVE communication telling us that It may be 6 months to receive, or there were unexpected delays or returned calls responding to messages, we would not have had an issue. At this point we may reverse the charges on our cc and if the furniture ever shows up, she can pay to have It sent back, and we’ll send It to her 7 months from now. Absolutely ridiculous. I’m kicking myself for not reading reviews before we made that large of a purchase. It appears to be a common occurrence with...

My wife and I really enjoyed shopping here, received great service and purchased a wonderful wine barrel furniture set (4 stools and a table). We reside in TX and needed the items shipped. They did an awesome job on packaging and shipping of the items. Great communication from the store (owner and staff), arrived timely, and in great condition from UPS Freight. We plan to visit again in September. I do recommend this store as it has some very unique items. We had a five...

So happy we found this gem of a store! I loved the furniture and amazing art - all were so unique and had such character. Bought a beautiful set of dishes that were perfectly shipped to my house. And also ended up walking out with a new dress and such a cute hat to up my Calistoga outfit for our weekend getaway. Betsy was so sweet and helpful, we will definitely go back next time we visit the...