Daniel's Jewelers — Local services in Camarillo

Part One:

I would like to file a grievance re: Daniel's Jewelers Camarillo and its employees, Marijoy and Mina. My husband and I have been a customer of Daniel's Jewelers. It is only at this Daniel's store that we were treated so poorly. I will be breaking down my complaint with receipts and a voice recording during our last store visit for your records.

This past Labor Day, my husband opted to go to this mentioned store above to browse around for a ring to give to me on my birthday. He opted for a white gold ring and also purchased an earring for my mom. The labor day sale they had was going on so he purchased the said items. Please see attached picture below for the receipt dated 9/5/22 printed from his Daniel's account. (The store took the original receipt on 9/15/22). He placed in a downpayment of $600 for that transaction. Now, on that same receipt, our monthly payment was stated to be $243/month for 18 months. Upon showing me the ring a few days later, we decided decided to have it switched to a yellow gold ring to match an old earring that I have. He came back to the store on 9/15/22 (exactly 10 days from the day of purchase) and asked for the ring to be exchanged to a yellow gold ring. The ring that he chose was $900 more, so again he placed an additional $200 cash for it. (Please see exchange receipt dated 9/15/22 --7:19 pm). I happened to review the receipt when he picked me up from work that day. On the same receipt for that "exchange" transaction, I questioned him about a "Sel and Del 720-00000 Registry charge" on the receipt and asked what it was for. The "Sel and Del 720-00000 Registry charge" amounted to $999. So for that simple ring exchange, we paid $900 for the price difference between the original ring and the 2nd ring (yellow gold) that he chose as an exchange plus the Sel and Del 720-00000 Registry charge of $999. Everything amounted to $1,899 plus sales tax of $65.25. Our balance then became $4503.95 with our monthly payment now raised to $401 per month x 18 months because of the exchange. For a price difference of $900 - $200 cash = $700, the monthly payment came up to a whooping $401 a month from $243/month from the original transaction. That is a total of $7,218 from the $4374 from the original transaction on 9/5/22. With that is a $2,844 increase just because of a $700 price...

In December 2021 I went in to purchase a engagement ring at the Camarillo outlet location for myself to get married I spoke with the manager and she assisted me I don’t have any credit or good credit and she went ahead and found a way for me to be approved for a ring and then when I head in approved me for a bear insurance on the ring through Daniels jewelry itself I’m completely disappointed because I went into return the item after 10 days and was not able to or the only option was to exchange it which I did not want to do because I didn’t want the item the manager that help me I feel took advantage of my ignorance in terms of jewelry purchasing and somehow approved credit when my credit is not good enough to be approved now I have these payments I do not want to make I called corporate and they said I have to speak with the manager I’m very disappointed and I have financially been setback and now it is affecting my credit because they were unwilling to work with me in terms of taking back the item and canceling my insurance with their company I will never go back there and I’m filing a claim I feel like I was taken advantage of 100% just so they can make a sale . The managers name is maribel or joy. And she did not give me complete information in regards to what I was...

My fiancé and I recently got our wedding bands at Daniel’s Jewelers, and we couldn’t be happier with the entire experience. From the moment we walked in, we were met with an incredible selection of beautiful rings and a level of service that went above and beyond our expectations.

The staff was exceptionally friendly, welcoming, and genuinely excited to help us find the perfect rings to celebrate our upcoming marriage. Joy assisted me personally from start to finish—she was patient, knowledgeable, and so thoughtful throughout the whole process. Mina and Adrian also helped us during our visits, and they were both equally kind, professional, and attentive.

Not only was the service incredible, but the deals were amazing too — we truly felt like we were getting the best value without compromising on quality.

To top it all off, Joy surprised me with a lovely pair of free earrings and a bracelet as a gift with our purchase, which made the experience feel even more special and memorable.

We’re so grateful to have found such a wonderful place to get our wedding bands, and I would highly recommend Daniel’s Jewelers to anyone looking for both stunning jewelry and truly kind,...