Kaplansky Insurance- Cambridge Branch — Local services in Cambridge

At first when I bought new policies from Kaplansky they were helpful, though slow, then each year I renewed, there was more paperwork to do for policy discounts. It took Nilda at least a week, sometimes longer to reply to my emails, and no one else at the office could help me. After my premiums went up a huge amount this year, she wasn't interested in helping me find a better, less expensive policy. Thankfully I found a lower rate by myself on all my policies with another carrier, and happily said goodbye...

The insurance company I had was bought out by this company and I have been having several issues with this company since Day 1. Do not do business here unless you want false quotes and higher insurance bills out of nowhere. I constantly have to reach out to them to find out why my bills are higher than what was quoted. Avoid...

I have been talking to different people in this office location but Theresa is the only one so entitled and rude with me. She is having always these attitude of interrupting you before you finish your sentence talking to you like you are bothering her. Zero customer service, zero empathy, zero understanding for...