Walgreens — Local services in Somerville

I wish I could give 0 stars. Grotesque displays of transphobia on multiple occasions from an Asian-American female pharmacist. In front of a crowded line she said she could not give me my medication because my gender marker on insurance didn't match my ID. I tried to explain that was for personal, medical reasons but she refused to give me my prescriptions--loudly talking about my gender where several people surely heard.

I call my doctor and she said there was an issue with the prescription...but it had NOTHING to do with my gender marker.

I swore to never go back but I had to call about something.

"I need to refill a prescription. Can I do that here or should my doctor call?" her: "I don't know." "Okay well can I refill my XYZ?" her: "what?" "Should my doctor call?" her: "yeah okay." "So my doctor will call to refill XYZ." her: "okay I'll cancel your prescription."

And at that point I hung up. Never touched the store, app, or...

Everyone we've dealt with here is perfectly pleasant and effective. We generally stop in to pick up scrips and do a little shopping while we're there.

It's a smaller store, but has a decent bit of stock on hand. My son particularly enjoys checking out the toys and such. He and I often shop separately and I have found the staff to be particularly kind and helpful toward him.

I generally walk out with a spontaneous smile, simply because completing my little transaction at the register is a pleasant, human experience.

I would expect that folks need to remember that you get back from people what you give out. So, try smiling and treating the staff like human beings. Maybe it will be a better experience for you. I'm sure the staff would...

The pharmacy is very unorganized and inconsistent. There are times when I have called about the status of my prescription and they have told me it was not in stock and on back order and when I talked to a different staff member on the same day within the same hour they have told me the last person I talked to was incorrect. There is a lack of communication between staff members. I would recommend calling before picking up your prescription since there are many times I’m in line and see people being turned away. I get the same prescriptions every month and every month there is always problems with both of them. The pharmacy needs to do training that is consistent with all staff and there should not be only one staff member assisting at...