GameStop — Local services in Camden

Horrible experience.

So I went in to trade some games towards a preorder I wanted to put down. I had the store manager working with me directly. She wasn't the best in attitude as first impression but didn't seem bad.

She told me there was a policy that she couldn't take one of the games because it was new in package and never opened. So I asked if she needed me to open it and she informed me no I'd had to open it and bring it back a different day for them to accept it.

Wasn't great but whatever GameStop isn't known for great policies for players anyway. Got to the end and paid off the game. Asked if they were doing a midnight release for it tonight. She told me they'd actually be doing a 9pm release. I was pretty happy about that as it was 7 already so only had to wait a couple hours.

I come back at 9. The lines for waiting aren't exactly clear. Both the game I wanted (Outer worlds) and call of duty modern warfare remastered were both releasing tonight so it was busy as expected but not lines out of the store like in the past. Customers were having to tell each other which line was PS4 vs Xbox. The Xbox line only had like 5 people in it. Once they got through the guy just stood there and said "I don't decide the lines" and the store manager didn't have him help with the store long line of PS4 customers. When I finally got up to her she asked me if I had a final receipt when I tried to hand her the one she gave me just a couple hours ago. I told her just this one that you gave me. She snatched it out of my hands and said "No I didn't!" And proceeded to look it over annoyed and said "oh, this one for outer worlds" realizing it seemed like she was wrong.

No apology, no mentioning of being wrong, nothing. She handed it back to me and told me to wait over by one spot since I didn't have a final receipt. Well she started asking everyone behind me if they had one and none of them did either. So clearly I wasn't the only one given improper documents.

Then she waved me on to come to her and tried to pressure me to get the warranty on the game after already declining it.

The store manager overall is horrible and just reminds me of the many reasons I don't like shopping at GameStop anymore. I can't recommend anyone go to the Camden, DE GameStop as...

Walked in, was not greeted by anyone, had some trouble finding 2 things due to the disarray of Xbox games and everything being out of order and just kind of thrown together.. then, I was asked if I checked on their website to see if they had it in stock, I questioned why I would check their website since I was already in the store and asked them to check, reluctantly they did and it was out of stock. I was told to either order it online or check at Best Buy. The entire time I was there I felt like I was bothering the employees because I wanted something that they didn't have in stock... Well I went to Best Buy and spent $160 there. It was obvious that GameStop didn't care if I spent money in their store, so I didn't. The first time I came to this location (around November of 18) I was satisfied and left wanting to come back.. now (January of 19) I've decided I won't be back and I WILL take the EMPLOYEES advice and check online (other than GameStop) and at Best Buy before I ever step foot in this...

I rate this service fair (standard) across the board except for the service which I would consider poor. I paid for a brand new game only to find out that I received a used version. Regardless of if the copy I received is "playable" or "like new," I paid for an unmolested copy because that's what I wanted. Instead this branch gave me a used version for retail price because that was the last copy that they had in stock. If that were the last (used) copy, they should have informed me and charge me for a USED copy versus the NEW price.

Absolutely unacceptable. Definitely will not be doing business with this...