DICK'S Sporting Goods — Local services in Canton

Review re. Sole elliptical machine ordered from store 301 in Canton, GA.

1. Paid Dick's Sporting Goods for delivery and assembly.

2. Elliptical machine was not assembled correctly.

3. Handles were installed upside down.

4. Power cable was run underneath machine instead of inside the machine's frame and will become worn with use.

5. This incorrectly installed cable also makes the machine base very unstable. This instability renders the machine unsafe to use due to the extreme wobbling experienced when the machine is used

6. Rear panel was not attached to the machine and fell off immediately on first use.

7. The adjusting feet on the bottom of the frame are missing, so the frame actually rests on the ground.

8. Re. point 7 above, there were no spare or loose parts left by the assemblers, so I must assume that they took any leftover parts with them.

9. Parts actually fell off of the machine on first use.

Finally, the delivery was arrived at 5:09 PM. Assembly by the two delivery people took over 4 hours and they did not depart until after 9 PM (too late, IMO).

After paying over $1000 for a machine, and additional money for delivery and assembly, this is not acceptable.

Based on my experience, I would advise not taking advantage of Dick's for delivery and assembly, or you will be left with an expensive exercise machine that is unusable.

I am requesting that Dick's Sporting Goods make this right and send someone who actually knows how to assemble these machines to fix the issues created by their abysmal assembly service.

EDIT 11 Feb 2025: We have been in contact with both Dick's Sporting Goods customer service and Sole Fitness warranty service but this issue still has not been resolved. We are still stuck with an unusable...

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