KAY Jewelers — Local services in Canton

Recently my boyfriend lost his mother and inherited her belongings. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. He decided he was gonna get it appraised and wanted to wear it because it was so special. Unfortunately it was too small, so he took it to Kays. His parents had purchased jewelry at Kay's for many years. We went to Kays off hwy 20 on January 2 and dropped it off to have it appraised and sized. When the associate looked at his father‘s ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We bought a bracelet and an Opal ring for my daughter as well. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. We tell them why we’re there, and they start looking up our account. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. We were baffled because we have a Kays credit card, and have been there several times prior. Already frustrated....we were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. We were literally in shock, and appalled that the nanager had no sympathy for a lost ring that meant so much to my boyfriend. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours....as if that made our loss less traumatic! This situation became the most unprofessional experience of our lives! We were never notified about the incident. We were not given any insurance claim information. We were told the possibility of recovery was highly unlikely. The store manager showed total di sregard for the loss of a ring that had immense sentimental value to my boyfriend. Beyond that, he took no responsibility for the monetary loss. It is beyond comprehension that any business manages to stay afloat when treating customers as we...

So let's begin here this is the 5th time I've been to this location because of my job at the hospital is so close. A month ago I was in the store greeted with warmth had amazing conversation with 3 people who we've purchased a band for my ring. We'll today again this time I walked in and this lady in the back asked what I needed I explained one of my stones was missing she asked WHAT HAPPENED?? I'm like how would I know I'm in a hospital setting living life and I have no idea. So she asked if I purchased the ring here I said yes at Kay's but in Alabama after giving her all information needed to pull the account she says I don't see this ring on this account than she states what location I'm like Alabama now I'm getting irritated and called my guy who gave the location to her while I'm still on the phone, she doesn't say if she's found it or not until I asked she than responds. Now this is the same chick when I came into this same location and asked to try on rings and get sized she asked me to sanitize my hands No problem but I see others not being asked the same. So the moral of this review is Lady the next time someone comes into this store try to be a little friendly if you don't want to deal with people like me.. Please point me in another direction because your customer service sucks!!! I've been to several Kay's in Georgia and I've NEVER received unwanted services as I do at this location minus the 3 individual who were very welcoming. I'm sure you can look up who actually help with my band being purchased with No issues at all. David the store manager I've spoken with in the past was also Great as well. I'm going to add a picture of her to follow We'll Never purchase again from this location. Just Rude...

I came in for a necklace that broke on me a week after i get it. The first time i came in the guy at the counter Earl was very rude and told me that was i sure i bought the necklace from them because i brought it in a different case! Then they said they couldn’t locate no warranty so there was nothing they could do! So i left went to my car and contacted Kay’s customer service. Who then right away found my warranty number and told me to go back in to the canton location with said number and a customer service call back number. Which i did right after. They same guy that was rude when i came in the first time said there is nothing i can help you with and proceeded to be rude. The other guy got on the phone with customer service and didn’t even want my warranty number i had for them to look up. So i have stood here for over 30 minutes while he waits on hold instead of getting the number from me! This is the worst experience i have ever had with them all because the worker here was rude and no help. Dylan however (the other worker) did help. My husband then proceeded to call up there to let them know that it was rude of Earp not to help me out. And earl told him i stormed out and hung up on him. Which was not the...